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- Tasks: Shape and scale customer success strategies while leading a dynamic team.
- Company: Leading customer engagement firm based in Brighton.
- Benefits: Competitive salary, up to 20% bonus, and hybrid working options.
- Why this job: Make a real impact on customer engagement and drive success.
- Qualifications: Experience managing large customer portfolios and using CS platforms.
- Other info: Join a growing team in a vibrant work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading customer engagement firm in Brighton is seeking a Digital Customer Success Lead to shape and scale their customer success function. The ideal candidate will define digital strategies, manage customer engagement through automated programs, and lead a growing team.
Applicants should possess experience in managing large customer portfolios and be adept at using CS platforms like HubSpot and Planhat.
This position offers a competitive salary, up to 20% bonus, and the opportunity for hybrid working.
Digital CS Lead - Scale Adoption & Retention in Brighton employer: BrightLocal Enterprise
Contact Detail:
BrightLocal Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital CS Lead - Scale Adoption & Retention in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer engagement strategies and platforms like HubSpot and Planhat. This will make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating how you've successfully managed large customer portfolios and scaled digital strategies in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital CS Lead - Scale Adoption & Retention in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Customer Success Lead role. Highlight your experience with customer engagement and any relevant platforms like HubSpot and Planhat.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've shaped digital strategies or managed large customer portfolios in the past.
Showcase Your Leadership Skills: Since this role involves leading a growing team, don’t forget to mention your leadership experience. We want to see how you’ve motivated teams and driven success in previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at BrightLocal Enterprise
✨Know Your Digital Strategies
Make sure you brush up on the latest digital customer success strategies. Be ready to discuss how you've implemented these in previous roles, especially in managing large customer portfolios. This will show that you understand the nuances of scaling customer engagement.
✨Familiarise Yourself with CS Platforms
Since the role requires experience with platforms like HubSpot and Planhat, take some time to get comfortable with their features. You might be asked about specific functionalities or how you've used them to enhance customer engagement, so having examples ready will give you an edge.
✨Showcase Your Leadership Skills
As a Digital Customer Success Lead, you'll be leading a team. Prepare to share your leadership style and experiences. Think of examples where you've successfully managed a team or project, highlighting how you motivated others and achieved results together.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in customer success situations. Practice articulating your thought process and decision-making strategies. This will demonstrate your ability to think on your feet and handle real-world challenges effectively.
