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For Companies At a Glance
- Tasks: Manage customer relationships and deliver impactful Citation Builder campaigns.
- Company: Join BrightLocal, a dynamic SaaS company focused on local search success.
- Benefits: Enjoy a competitive salary, hybrid working, and a personal learning budget.
- Why this job: Make a real difference in local SEO while developing your skills in a supportive environment.
- Qualifications: Experience in Account Management or Customer Success, preferably in a SaaS or digital marketing setting.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 40000 £ per year.
The opportunity
We’re looking for an Account Manager to join our Managed Listings team, responsible for delivering high-quality Citation Builder campaigns that help businesses strengthen their local search presence. You’ll play a key role in managing customer relationships, overseeing campaign delivery, and ensuring customers get maximum value from BrightLocal’s products and services. Working in a fast-paced SaaS environment, you’ll collaborate closely with Customer Success, Sales, Product, and internal delivery teams to deliver campaigns at scale while maintaining a high level of quality and customer satisfaction. This is an excellent opportunity to develop expertise in Local SEO, SaaS account management, and large-scale campaign delivery.
What you’ll be doing
- Customer Campaign Delivery
- Manage and deliver Citation Builder campaigns within agreed SLAs (typically 6 weeks)
- Take ownership of larger or more complex campaigns, ensuring accuracy and high customer satisfaction
- Coordinate with internal delivery teams to ensure smooth and efficient execution
- Ensure seamless customer onboarding and handover from Sales
- Maintain clear and proactive communication with customers throughout the campaign lifecycle
- Account Management & Customer Success
- Build and nurture strong relationships, acting as a trusted advisor to customers
- Understand customer goals and help them maximise the value of BrightLocal’s products and services
- Identify opportunities for account growth, renewals, and upsells
- Monitor account health and proactively mitigate churn risks
- Technical Expertise
- Develop strong knowledge of BrightLocal’s platform, listings management, and local search ecosystem
- Support customers with queries related to directory listings, data consistency, and integrations
- Help diagnose and resolve more complex issues in collaboration with internal teams
- Collaboration & Product Feedback
- Work closely with Product and UX teams to provide structured customer feedback
- Identify customers suitable for beta testing new features
- Share insights that contribute to product improvements and development
- Operational Improvement
- Identify opportunities to improve processes, delivery quality, and efficiency
- Maintain accurate campaign and customer data across tools such as Planhat, Zendesk, and internal systems
- Contribute to improving internal documentation and delivery playbooks
What we’re looking for
- Essential experience
- Demonstrable experience in Account Management, Customer Success, or similar roles
- Experience working in a SaaS, digital marketing, or SEO environment
- Proven ability to manage complex customer accounts and campaigns
- Experience contributing to renewals, upsells, or account growth
- Skills
- Strong understanding of Local SEO, digital marketing, or listings management
- Excellent communication and relationship-building skills
- Strong analytical and problem-solving ability
- Ability to manage multiple projects and priorities effectively
- High attention to detail and commitment to quality
- Technical competencies
- Comfortable working across a range of SaaS tools and digital marketing platforms
- Ability to quickly learn systems such as Planhat, Zendesk, and CRM platforms
- Experience using tools like Excel or Google Sheets for analysis and reporting
- Ability to understand customer tech stacks and how they impact campaign performance
- Knowledge of directory platforms and local listings ecosystems (desirable)
The Perks (The important details)
- Salary: Dependent on experience
- Commission: Based on individual performance
- Performance-based bonus: Up to 20% of base salary (10% company performance + 10% team performance)
- Hybrid Working: 2 days a week in our Brighton office for full-time team members
- Holiday: 25 days + bank holidays + your birthday off!
- Duvet days: 3 duvet days per year
- Healthcare: Vitality Healthcare
- Learning & Development: £1000 per annum personal learning budget
Our commitment to inclusion
At BrightLocal, we believe the best ideas come from diverse perspectives. We are proud to be an equal opportunity employer, and we are committed to building a team where everyone feels welcome, supported, and able to do their best work. When people feel they belong, great things happen. We strongly encourage applications from women and underrepresented groups in our industry. If this role excites you, but you do not meet every single requirement, we would still love to hear from you. Research shows that some people are less likely to apply unless they meet 100% of the criteria. Your experience, perspective, and potential matter more than ticking every box. We are open to flexible working arrangements and are happy to make reasonable adjustments at any stage of the recruitment process. If you need anything to feel comfortable and confident applying, just let us know. We are here to help.
Account Manager Customer Success · Brighton · employer: BrightLocal Enterprise
Contact Detail:
BrightLocal Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Customer Success · Brighton ·
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you know what we do and how you can contribute to our success. Tailor your answers to highlight your relevant experience!
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple way to express your appreciation and keep your name fresh in our minds. Plus, it shows you’re genuinely interested in the role!
✨Tip Number 4
Don’t hesitate to apply through our website! We love seeing candidates who are proactive. Even if you don’t tick every box, your unique experiences could be just what we’re looking for.
We think you need these skills to ace Account Manager Customer Success · Brighton ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in Account Management and Customer Success, especially in SaaS or digital marketing environments. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves building strong customer relationships, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe share an example of how you’ve successfully managed customer expectations in the past.
Highlight Your Technical Know-How: We’re keen on candidates who are comfortable with various SaaS tools and digital marketing platforms. Mention any relevant experience you have with tools like Planhat, Zendesk, or even Excel. This will show us that you can hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at BrightLocal!
How to prepare for a job interview at BrightLocal Enterprise
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of BrightLocal’s products and services, especially around Citation Builder campaigns. Familiarise yourself with local SEO concepts and how they impact customer success. This will help you speak confidently about how you can add value.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved issues. Highlight your communication skills and how you’ve acted as a trusted advisor to customers.
✨Demonstrate Problem-Solving Ability
Be ready to discuss how you've tackled complex customer accounts or campaigns in the past. Think of specific challenges you faced and how you overcame them. This will show your analytical skills and ability to manage multiple projects effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you gauge if BrightLocal is the right fit for you. Consider asking about their approach to customer feedback and how it influences product development.