Payroll Onboarding Consultant

Your new role as a Payroll Onboarding Consultant will see that you take on the responsibility of ensuring our payroll customers have a seamless transition from their current payroll provider, when going live with BrightHR Payroll. You will be their dedicated point of contact throughout the process, aiding them when required and providing excellent customer service throughout. You will ideally need to have had some previous exposure to payroll, however someone with an onboarding background in other finance related roles could also be a good fit for the role. You will have a keen eye for detail and have the drive to simplify the onboarding and welcome process wherever possible for our clients.

Reports to: Payroll Onboarding Team Lead

Hours of work: Monday – Friday 8:30 am – 5 pm

Day-to-Day Responsibilities:

• Plan and execute customer onboarding projects for payroll in a timely manner.
• Take a trusted and documented approach to appropriate balancing of all Payroll onboarding data such as static data, cumulative year‑to‑date balances and comparisons to previous Full Payment Submission files.
• Explain the onboarding process to the customer through regular project sessions and timely update meetings.
• Ensure that data migration documents are completed correctly and thoroughly checked during the gathering and loading processes.
• Assist with processing of parallel runs and ensuring all run results balance with the new customers previous payroll provider.
• Manage a portfolio of projects at the same time, organising your time to prioritise based on customer and business need.
• Always maintain customer confidentiality.
• Educate and guide the customer on both service and system features, remaining clear and concise, always demonstrating excellent customer service.
• Ensure that the BrightHR Payroll onboarding SLA is adhered to at all times.
• Manage customers to supply all data to the Onboarding Team in a timely fashion, in order to meet the agreed go‑live date.
• Meet all Key Performance Indicators and document all key reasons for project slippage with transparency of reasons and any additional cost implications.

Key Requirements:

• Previous customer onboarding experience within a payroll or finance related role, with demonstrable experience of onboarding principles such as data loads, reconciliation, parallel runs and go‑live authority (desirable).
• Awareness of UK payroll legislation and tax regulations (essential).
• Previous experience in SaaS platforms and, ideally, an awareness of HR and payroll systems and how they work (desirable).
• Light‑touch project management skills.
• Excellent written and verbal communication skills.
• Proven experience in building and maintaining positive client relationships.
• Ability to work in a fast‑paced environment.
• Ability to become a brand ambassador for BrightHR and its sister companies.

BrightHR Benefits:

• Enhanced holidays 25 days increasing to 27 after 2 years service and 28 after 5 years service (22 Days for Field Sales)
• Private health care cover after 5 years service
• New business referral scheme
• Access to Health Shield
• Access to the EAP service
• Refer a friend scheme
• Paid birthday leave
• Pension scheme contribution increasing to 5% after 5 years service and again to 7% after 7 years service
• Group life insurance
• Eye care contribution
• Free fruit (office‑based staff)
• Travel Season Ticket loan scheme
• Milestone recognition
• Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
• Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
• Park Inn 20% food and drink discount
• New Century 20% food and drink discount
• Revolution De Cuba 20% food and drink discount
• Cycle 2 Work scheme after probationary period
• On site Gym
• Bright Exchange perks