Senior Payroll Advisor in Manchester

Salary: Salary up to £40,000

Location: Manchester

Purpose

The business now seeks a Payroll Administrator who will process all aspects of payroll for their portfolio of clients, ensuring a seamless journey for the customer.

Reports to: Outsourced Payroll Service Manager

Hours of work: Monday – Friday 8:30am – 5pm

Day-to-day responsibilities include but are not limited to:

• The ability to triage and troubleshoot complex technical payroll tickets, identifying and resolving data upload and aiding client queries relating to technical issues found in product.
• Replicate any complex software issues in a UAT environment, and where necessary ensure an effective handoff to Second Line Support for any Technical Payroll Cases that require bug recording and Jira tickets raising.
• Pro-actively identify any suitable workarounds for clients while Software Technical Cases are being worked through to resolution.
• Ensuring all basic and complex client software related queries are responded to and resolved, adhering to the BrightHR Payroll SLA.
• Attend regular calls with our third party payroll supplier effectively managing the open case queue.
• Act as a point of escalation for the First Line Payroll Advisers on more complex or in-depth issues.
• Identify any potential chargeable consultancy work to bring in opportunistic revenue to the Payroll Service Team.
• Responsible for maintaining Salesforce, ensuring that all customer calls are logged as cases and dealt with against the correct account.
• Gathering in-depth and accurate information from the customer and investigating complex technical issues to time and to quality.
• Interpreting client behaviour when raising bug tickets so developers have a clear picture on what’s happened, in order to identify a potential root cause.
• Participating in regular team updates, presenting findings, and reporting departmental statistics when required.
• Regularly sending feedback through the Product team for feature developments and bug fixes.
• Ensuring your payroll and systems knowledge is always kept up to date.

Key requirements

Required skills and experience

• A minimum of 2 years proven experience of supporting software applications in a HR and/or Payroll environment.
• An awareness and understanding of UK payroll legislation (essential).
• Knowledge of HMRC reporting requirements for Payroll and associated rules and data validation.
• The ability to be able to balance all employee data (year to date) from the P11 and mirror this accurately in the BrightHR Payroll Software to advise clients on how to correct any issues at employee level.
• The ability to communicate effectively with all levels, across internal and external stakeholders.
• Proven ability in delivering first rate customer care, always remaining patient and empathetic.
• Excellent attention to detail, time management and problem-solving skills.
• Willingness to learn and step outside your comfort zone.
• The ability to become a brand ambassador for BrightHR and its sister companies.
• Able to meet deadlines and prioritise tasks.

BrightHR Benefits

• Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
• Private health care cover after 5 years’ service
• New business referral scheme
• Access to Health Shield
• Access to the EAP service
• Refer a friend scheme
• Paid birthday leave
• Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
• Group life insurance
• Eye care contribution
• Free fruit (office-based staff)
• Travel Season Ticket loan scheme
• Milestone recognition
• Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
• Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
• Park Inn 20% food and drink discount
• New Century 20% food and drink discount
• Revolution De Cuba 20% food and drink discount
• Cycle 2 Work scheme* after probationary period
• On site Gym
• Bright Exchange perks

Values & Behaviours

• Living the company values of We care, We take action, we innovate, we inform, and we do the right thing
• We lead by example and recognise those living our values
• We drive the narrative by inspiring and engaging our team
• We collaborate with rigor and embrace diversity of thought
• We deliver with a united voice
• We take ownership by staying close to team performance by Super Coaching and Walking the Walk
• We keep our approach simple and stick to the playbook to deliver on promise
• We think critically and commercially, assess the situation before jumping to the solution

We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.

We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, providing HR, H&S, and business support to over 95,000 businesses globally.

We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.

BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics.