Sales Floor Manager in Manchester

We are looking for a results-driven Sales Floor Manager to lead our inside sales team and follow our business strategies and sales playbook. The ideal candidate will have a proven track record in sales leadership, excellent team management skills, and a strong people management background. This role is key to achieving company sales goals while ensuring high levels of customer satisfaction and team performance.

You will be joining a team that’s passionate about making a difference and driven to achieve targets, as a high velocity Sales environment with a high desire to help businesses succeed. This role involves leading sales professionals in identifying new business opportunities, demonstrating our award-winning software to prospects, and upselling HR, H&S & Payroll Software and advice solutions to hit business sales targets.

The ideal candidate has a strong background in sales leadership and an understanding of how software solutions can support business growth, efficiency & profitability, all whilst building long-term client relationships and hitting business targets.

Reports to: Head of Sales

Hours of work: Monday – Friday (40 hours) - (Monday – Friday 8:45am – 5:30pm & Saturday 10:00am – 2:00pm (*one in four paid as overtime)

Key Responsibilities:

• Manage and lead a team of sales professionals to business targets, through following the business playbook.
• Lead by doing, on the full sales cycle – from lead generation, qualification, solution demonstration, and proposal creation to deal closing.
• Follow our business compliance regulations & FCA guidelines.
• Responsible for achieving campaign monthly & Quarterly KPIs input & output metrics for the business.
• Be a subject matter expert for Bright HR products and services.
• Nurture a coaching culture amongst your team of sales professionals, and coach them to success.
• Oversee your sales development pipeline to ensure a steady flow of qualified opportunities are up to date and compliant daily.
• Work with the sales team to transition leads smoothly into opportunities and ensure high conversion rates across all campaigns you are allocated.
• Deliver structured sales meetings and 1-1s to your team, as per business process ensuring all points are discussed and understood.

People Management:

• Lead on daily meets with Sales team management.
• Have the experience to hold difficult conversations with your team around performance and conduct.
• Ensure that all team’s competent and kept up to date within the business threshold from a Training & Competence perspective.
• Build strong relationships with the wider sales management team sharing ideas and best practice.

Client Engagement:

• Build relationships with potential clients to understand their pain points for the solutions we offer - HR & H&S Payroll needs.
• Build effective relationships with existing customers, by use of probing questioning, clarification and language and source referrals through building relationships.
• Add value by positively and enthusiastically discussing our company, brand, values, and products & services to ensure that a professional image is provided at all times to customers and colleagues.
• Engage and communicate professionally with decision-makers at a senior level.
• Stay updated on industry regulations and trends to advise clients effectively.

Collaboration & Reporting:

• Work cross-functionally with product, operations, and customer success teams.
• Work collaboratively with your peers whilst working collaboratively with dedicated BSCs & BDMs to ensure high team performance.
• Prepare regular daily sales reports, and deep dives to enable your team to succeed, on sales pipeline or performance.
• Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind.
• Work closely with the Sales Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development.

Key requirements:

• A proven experienced people manager.
• Experience in B2B sales, preferably working in SaaS solutions.
• Experience in managing people in fast-growing reactive busy sales floors.
• Excellent communication, interpersonal, and organisational skills.
• Track record in managing teams to achieve targets, and KPIs and delivering high-quality customer service.
• Can demonstrate managing performance and people in a previous role(s).
• Excellent people, communication, negotiation, and presentation skills.
• Strong consultative selling skills and ability to communicate value to Senior business stakeholders.
• Proficiency with CRM tools (e.g., Salesforce, Microsoft Teams, Genesys and NICE) and sales engagement platforms.
• Relevant certifications (CIPD / CPP / CIPP/ or People management) are not required but a plus.

Values & Behaviours:

• Living the company values of “We care”, “We take action”, “We innovate”, “We inform”, “We do the right thing”.
• We lead by example and recognise those living our values.
• We drive the narrative by inspiring and engaging our team.
• We collaborate with rigor and embrace diversity of thought.
• We deliver with a united voice.
• We take ownership by staying close to team performance by “Super Coaching” and “Walking the Walk” & “Lead by Doing”.
• We keep our approach simple and stick to the playbook to deliver on our promise.
• We think critically and commercially, assess the situation before jumping to the solution.

BrightHR Benefits:

• Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales).
• Private health care cover after 5 years’ service.
• New business referral scheme.
• Access to Health Shield.
• Access to the EAP service.
• Refer a friend scheme.
• Paid birthdays leave.
• Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service.
• Group life insurance.
• Eye care contribution.
• Free fruit (office-based staff).
• Travel Season Ticket loan scheme.
• Milestone recognition.
• Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements.
• Pace health Club (situated in the Park Inn) discounted gym membership and spa treatments.
• Park Inn 20% off food and drink.
• New Century food and drink discount.
• Revolution De Cuba food and drink discount.
• Cycle 2 Work scheme* after probationary period.
• On site Gym.
• Bright Exchange perks.