At a Glance
- Tasks: Provide exceptional support to clients and resolve service issues in a fast-paced environment.
- Company: Join BrightHR, a leading software company transforming people management globally.
- Benefits: Enjoy competitive salary, enhanced holidays, private healthcare, and gym discounts.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving client satisfaction and retention while growing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
In a fast-paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying “at risk” accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business’s Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.
Day-to-day responsibilities include but are not limited to:
- Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised.
- Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced.
- Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk.
- Identify and pro-actively contact “at risk” clients to promote the benefits of our products and service and encourage implementation and usage.
- Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice.
- Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users.
Key requirements:
- Customer service experience is essential.
- The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs.
- Must have excellent listening skills and be able to communicate with clients and users of varying technical ability.
- The ability to work in a fast-paced environment.
- Able to adapt to change.
- Can take responsibility of own product knowledge.
- Able to communicate at different levels throughout the business.
BrightHR Benefits:
- Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales).
- Private health care cover after 5 years’ service.
- New business referral scheme.
- Access to Health Shield.
- Access to the EAP service.
- Refer a friend scheme.
- Paid birthday leave.
- Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service.
- Group life insurance.
- Eye care contribution.
- Free fruit (office-based staff).
- Travel Season Ticket loan scheme.
- Milestone recognition.
- Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements.
- Pace health Club (situated in the park Inn) discounted gym membership and spa treatments.
- Park Inn 20% food and drink discount.
- New Century 20% food and drink discount.
- Revolution De Cuba 20% food and drink discount.
- Cycle 2 Work scheme* after probationary period.
- On site Gym.
- Bright Exchange perks.
Values & Behaviours:
- Living the company values of We care, We take action, we innovate, we inform, and we do the right thing.
- We lead by example and recognise those living our values.
- We drive the narrative by inspiring and engaging our team.
- We collaborate with rigor and embrace diversity of thought.
- We deliver with a united voice.
- We take ownership by staying close to team performance by Super Coaching and Walking the Walk.
- We keep our approach simple and stick to the playbook to deliver on promise.
- We think critically and commercially, assess the situation before jumping to the solution.
We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart. We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, providing HR, H&S, and business support to over 95,000 businesses globally. We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.
BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics.
Customer Solutions Specialist in Manchester employer: BrightHR
BrightHR is an excellent employer, offering a vibrant work culture in the heart of Manchester where innovation and compliance go hand in hand. With a strong focus on employee growth, we provide comprehensive training and development opportunities alongside attractive benefits such as enhanced holidays, private healthcare, and a robust pension scheme, making it a rewarding place to advance your career in payroll advisory.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BrightHR. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BrightHR before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BrightHR:Your cover letter is your chance to shine! Tell us why you want to work at BrightHR specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BrightHR!
How to prepare for a job interview at BrightHR
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
