BrightHR Documentation Consultant

BrightHR Documentation Consultant Salary: Up to £30,000 Location: Manchester Purpose: To create, update, maintain and review employment documentation for Bright Protect and Prime clients. Reports to: Head of HR Advisory Day‑to‑day responsibilities To advise clients developing documentation based on their needs and the suitability of relevant policies and procedures. To review clients\’ existing documentation to ensure it is in line with the good work plan and advise in relation to terms which breach Employment Law. Provide best practice advice to clients to assist in documentation development and highlight potential commercial options and the risks these options present. To ensure that personal knowledge of HR and Employment Law is continually updated. To provide a client‑focused and personalised approach, building relationships and always enhancing the client experience. Focus on continuous engagement of clients with documentation provided, ensuring the documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. To guide clients through Brightbase and BrightHR software in relation to accessing documentation. To proactively call and advise clients using insights gained from data on Bright. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided. To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. To arrange welcome calls for new clients and provide reports as required. To carry out other tasks that are deemed necessary by the Management Team. To offer the clients options regarding utilisation of other products and services we provide and make such introductions accordingly. To manage own workload working from the task list and welcome call reporting. Ensure deadlines and any KPI/ SLA targets are met. Work in line with any quality criteria/ instruction in place. To represent the Bright brands to other areas of the business via presentations or meeting presence where required. To actively seek and encourage client feedback by various methods and to promote and improve Bright\’s online reputation. To undertake project work when required. To attend other sites where required. Undertake e‑learning sessions as and when required. Attend team meetings, as and when required, including morning/ evenings and weekend conferences/ development/ training days. Assist with training for new starters. Key Requirements Required skills and experience A can‑do attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. Ability to work in a fast‑paced environment. Strong time‑management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Pride in delivering a high‑quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions. BrightHR Benefits Enhanced holidays 25 days increasing to 27 after 2 years service and 28 after 5 years service (22 Days for Field Sales) Private health care cover after 5 years service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years service and again to 7% after 7 years service Group life insurance Eye care contribution Free fruit (office‑based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% food and drink discount New Century 20% food and drink discount Revolution De Cuba 20% food and drink discount Cycle 2 Work scheme* after probationary period On site Gym Bright Exchange perks Values the only software powered by HR, health