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- Tasks: Deliver top-notch customer service and onboard new clients with enthusiasm.
- Company: Join BrightHR, a dynamic leader in HR software innovation.
- Benefits: Enjoy 25+ days holiday, private healthcare, and a vibrant work culture.
- Why this job: Make a real difference in client engagement and retention while growing your career.
- Qualifications: Customer service experience and excellent communication skills are a must.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 23400 - 28600 £ per year.
BrightHR is a global leader in providing innovative HR and health & safety software solutions, serving over 120,000 businesses across the UK, Ireland, Canada, Australia, and New Zealand. With award-winning tools for absence tracking, shift planning, document management, e-learning, employee wellbeing, and real-time reporting, BrightHR empowers employers to manage their teams with confidence. Additionally, BrightHR offers 24/7 HR advice, expert health & safety guidance, and employment law support, helping businesses save time, reduce risks, and maintain compliance. The company\’s mission is to simplify people management, making it stress-free and efficient for business owners everywhere.
Role Description This is a full-time on-site role for an Activation & Engagement Specialist located in the Manchester Area, United Kingdom. The selected candidate will be responsible for onboarding new clients, ensuring they successfully implement and utilize BrightHR\’s software. Daily tasks include understanding client needs, conducting virtual onboarding sessions, troubleshooting issues, and developing best practices to improve client engagement. The role involves maintaining regular contact with clients to provide support, identify opportunities for additional services, and ensure optimal usage of BrightHR\’s offerings.
Monday – Friday: 9-5:30 Office Based in Manchester City Centre.
Reports to Activation & Engagement Manager
Day-to-day responsibilities include but are not limited to the below: Provide an excellent customer service to our new and existing BrightHR clients
Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their
Activation & engagement specialist employer: BrightHR
Contact Detail:
BrightHR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activation & engagement specialist
✨Tip Number 1
Get to know the company inside out! Research BrightHR's values and services so you can show off your knowledge during interviews. This will help you connect with the team and demonstrate that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves outbound calling, make sure you're comfortable chatting on the phone. Try mock calls with friends or family to build your confidence and refine your communication style.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've gone above and beyond for clients. Be ready to share these stories during interviews to highlight your ability to provide excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the BrightHR team. Don’t miss out on this opportunity!
We think you need these skills to ace Activation & engagement specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients in the past, especially in fast-paced environments like ours!
Tailor Your Application: Take a moment to customise your application for the Activation & Engagement Specialist role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with BrightHR!
How to prepare for a job interview at BrightHR
✨Know Your Stuff
Before the interview, make sure you understand BrightHR's services and how they benefit clients. Familiarise yourself with the onboarding process and be ready to discuss how you would handle client interactions, especially in a fast-paced environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a client or resolved a tricky situation. This will demonstrate your ability to provide excellent service, which is key for this role.
✨Embrace the Company Values
BrightHR values innovation, collaboration, and taking action. During the interview, reflect these values in your answers. Share how you've worked as part of a team, taken ownership of projects, or innovated solutions in previous roles to show you're a great cultural fit.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.