At a Glance
- Tasks: Coordinate photography schedules and support schools with their enquiries.
- Company: Established family-run business with a friendly team atmosphere.
- Benefits: Full-time role, summer and Christmas shutdowns, plus additional holiday days.
- Other info: Join a supportive team where your contributions truly matter.
- Why this job: Make a real difference by helping schools and building lasting relationships.
- Qualifications: Customer service experience and excellent communication skills are essential.
Hours: Monday to Friday, 8:30am–5:00pm, with a 30-minute lunch break.
Job Type: Full-time, permanent.
The Role
You will be a key point of contact for schools, helping to coordinate photography schedules, respond to enquiries and ensure everything runs smoothly. Building positive, long-term relationships with schools is an important part of the role, so we’re looking for someone who genuinely enjoys helping people and communicating with a wide range of contacts. You’ll need a calm, patient and understanding approach, particularly when dealing with concerns or complaints. The ability to listen carefully, understand the issue and find a helpful solution will be essential.
Key Responsibilities
- Acting as a main point of contact for schools, responding to telephone calls and email enquiries.
- Building and maintaining positive relationships with school contacts.
- Coordinating photography schedules, appointments and arrangements with schools.
- Managing customer queries and ensuring information is communicated clearly and accurately.
- Handling complaints or concerns with empathy, professionalism and a solution-focused approach.
- Listening carefully to customers, understanding their needs and resolving issues wherever possible.
- Liaising with internal teams to ensure school requirements are met and schedules run smoothly.
- Maintaining accurate records and updating relevant systems.
- Following up on outstanding queries to ensure customers receive a timely response.
- Providing general administrative support to the wider team when required.
About You
We’re looking for someone who is naturally friendly, approachable and organised, with a genuine commitment to providing excellent customer service. You will ideally have:
- Previous experience in customer service, customer support, school administration, scheduling or a similar role.
- Excellent communication and listening skills.
- The ability to build rapport and develop strong working relationships.
- A patient, empathetic approach when dealing with complaints or sensitive situations.
- Strong organisational skills and the ability to manage several tasks at once.
- Good attention to detail and confidence using email, Microsoft Office and computer systems.
- A proactive attitude and a willingness to help colleagues in a close-knit team.
Experience dealing with schools would be advantageous but is not essential. The right attitude, communication skills and ability to build trust with customers are just as important.
Working Hours & Holiday Arrangements
Monday to Friday, 8:30am–5:00pm. 30-minute lunch break. Four-week summer shutdown, from the end of July to the end of August. Two-week Christmas shutdown, in addition to bank holidays. Two additional days off around the Easter bank holidays. The allocation of annual leave during shutdown periods will be confirmed with the employer.
What’s on Offer?
A full-time, permanent position within an established family-run business. A friendly and supportive team environment. A varied role where building relationships and helping customers genuinely matters. The opportunity to become a valued member of a close-knit team.
Interested? If you enjoy helping people, are confident communicating with customers and take pride in providing a friendly, professional service, we’d love to hear from you.
Customer Service Coordinator – Schools & Scheduling employer: Brighthire Solutions Ltd T/A Brighthire Recruitmen
Join a dynamic and ethical British womenswear brand in the heart of Chelsea, where your passion for fashion and commitment to sustainability will be celebrated. With a strong focus on employee growth, you will enjoy a supportive work culture, generous staff discounts, and opportunities for career development while delivering exceptional customer service in a stylish boutique environment. This is not just a job; it's a chance to be part of a thriving team that values quality, creativity, and meaningful customer relationships.
Contact Details:
Brighthire Solutions Ltd T/A Brighthire Recruitmen Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator – Schools & Scheduling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brighthire Solutions Ltd T/A Brighthire Recruitmen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brighthire Solutions Ltd T/A Brighthire Recruitmen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator – Schools & Scheduling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brighthire Solutions Ltd T/A Brighthire Recruitmen:Your cover letter is your chance to shine! Tell us why you want to work at Brighthire Solutions Ltd T/A Brighthire Recruitmen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brighthire Solutions Ltd T/A Brighthire Recruitmen!
How to prepare for a job interview at Brighthire Solutions Ltd T/A Brighthire Recruitmen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
