At a Glance
- Tasks: Support customers via email, phone, or live chat while ensuring an excellent experience.
- Company: Award-winning startup leading the UK in home services with a vibrant culture.
- Benefits: 25 days holiday, remote work options, and fun office events.
- Other info: Great opportunities for career progression into various roles.
- Why this job: Join a fast-growing company and kickstart your career in customer operations.
- Qualifications: Passion for customer service, strong communication skills, and a positive attitude.
The predicted salary is between 25000 - 32000 £ per year.
This award-winning startup, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work. They’re only six years old and have already reached well over 200,000 5* customer reviews, 1,000s of cleaners, profitability, and are scaling 2-3x every year. They have more awards and press coverage than they have shelf space for – most recently the Consumer Business of the Year Award!
This role in Customer Ops is their entry point for bright graduates into the business. Previous team members have moved into operations, marketing and even detective positions!
Your day-to-day responsibilities:
- Providing inbound support to customers via email, phone or live chat
- Ensuring all support is provided in line with their values and provides an excellent experience
- Using your initiative to resolve a wide variety of issues in the best possible way, based on individual needs
- Identifying trends in feedback to create ways to improve their processes, product or technology
About you:
- Passionate about delivering an amazing customer experience
- Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills
- Exceptional communication skills, both written and verbal
- A positive and high-energy attitude
- Zendesk experience a bonus
Benefits:
- Generous 25 days' holiday allowance, plus bank holidays
- Work from anywhere 20 days per year
- Posh Christmas and summer parties
- Tons of sponsored (but not too heavily organised!) office fun
- Potential for share options
Customer Operations & Special Projects Executive in London employer: BrighterBox
As an award-winning startup based in Farringdon, this company stands out as an exceptional employer by fostering a vibrant work culture that prioritises employee growth and development. With generous benefits such as 25 days of holiday, the flexibility to work from anywhere, and opportunities for career advancement into various roles, employees are encouraged to thrive in a supportive environment that celebrates success and innovation.
