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For Companies At a Glance
- Tasks: Strengthen client relationships and ensure smooth onboarding while providing ongoing support.
- Company: Join an award-winning immersive education platform using VR, AI, and Behavioural Science.
- Benefits: Enjoy hybrid working, 25 days holiday, a pension scheme, and a learning budget.
- Why this job: Be part of a fast-growing startup redefining education with cutting-edge technology.
- Qualifications: Experience in customer-facing roles and a passion for education and technology.
- Other info: Opportunity to learn from experienced entrepreneurs in a fun, supportive culture.
The predicted salary is between 28800 - 48000 £ per year.
This company is an award-winning immersive education platform that leverages Virtual Reality (VR), Artificial Intelligence (AI), and Behavioural Science to deliver scalable soft skills training. By combining cutting-edge technology with innovative learning methods, it empowers people to develop essential skills in leadership, communication, and interviews. Working with major organisations such as Orange, the University of Liverpool, and the Royal Society of Medicine, the company is redefining how individuals unlock their full potential. It offers a dynamic, fast-paced environment where ambitious professionals can grow alongside a pioneering team.
Role Overview
As a Customer Success Executive, you'll play a key role in strengthening relationships with clients, ensuring smooth onboarding, and providing ongoing support to help customers maximise the value of the platform. Your mission is to turn customers into advocates while ensuring they receive a best-in-class experience. You’ll be joining a fast-growing team at the forefront of immersive learning and have the opportunity to develop expertise in VR, AI, and customer success strategies. With a strong learning culture, a supportive team, and a hybrid working setup, this is an exciting opportunity to be part of one of the industry’s hottest startups.
What You’re Good At
- Experience in a customer-facing role with a commitment to excellent service
- Passion for education and making a difference in people’s learning journeys
- Confidence with technology and enthusiasm for VR and AI solutions
- Proven ability to go above and beyond (whether in work, studies, or extracurriculars)
- Proactive, hands-on approach with adaptability to evolving customer needs
Bonus Points For
- Experience in a start-up, EdTech, or fast-paced environment
- Exposure to sales strategies and customer success methodologies
- Strong organisational skills with the ability to manage multiple clients and projects
Culture & Benefits
- Hybrid working environment with 25 days paid holiday plus bank holidays
- Pension scheme and learning & development budget
- Fun and supportive culture—a team that balances challenge with enjoyment
- Opportunity to work in a high-growth startup, learning from experienced entrepreneurs
Customer Success Executive employer: BrighterBox
Contact Detail:
BrighterBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the latest trends in VR and AI, as these are key components of our platform. Being able to discuss how these technologies can enhance learning experiences will show your passion and understanding of our mission.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully managed client relationships in the past. Highlighting specific instances where you went above and beyond will resonate well with us.
✨Tip Number 3
Research our major clients and understand their needs and challenges. This knowledge will help you articulate how you can support them effectively and turn them into advocates for our platform.
✨Tip Number 4
Show your enthusiasm for education and personal development. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to making a difference in people's learning journeys.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in education or technology. Emphasise any achievements that demonstrate your commitment to excellent service and your ability to adapt to evolving customer needs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for education and how you can contribute to the company's mission. Mention specific experiences that showcase your proactive approach and ability to go above and beyond in previous roles.
Showcase Technical Enthusiasm: Since the role involves VR and AI solutions, include any relevant experience or interest in these technologies. Discuss how you’ve engaged with tech in past roles or projects, and how this aligns with the company’s innovative approach.
Highlight Organisational Skills: Demonstrate your strong organisational skills by providing examples of how you've managed multiple clients or projects simultaneously. This will show your ability to thrive in a fast-paced environment, which is crucial for the Customer Success Executive role.
How to prepare for a job interview at BrighterBox
✨Show Your Passion for Education
Make sure to express your enthusiasm for education and how it can transform lives. Share any personal experiences or stories that highlight your commitment to making a difference in people's learning journeys.
✨Demonstrate Tech Savviness
Since the role involves working with VR and AI solutions, be prepared to discuss your familiarity with technology. Highlight any relevant experience you have with these tools and how you've used them to enhance customer experiences.
✨Prepare for Customer Success Scenarios
Think of examples from your past roles where you went above and beyond for customers. Be ready to discuss specific situations where you successfully managed client relationships and ensured their satisfaction.
✨Emphasise Adaptability and Proactivity
In a fast-paced environment, adaptability is key. Share instances where you've had to adjust to changing circumstances or customer needs, showcasing your proactive approach to problem-solving.
