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For Companies At a Glance
- Tasks: Join our team to provide exceptional customer support and ensure smooth daily operations.
- Company: We're a fintech revolutionising travel spending with our unique debit card, saving customers on foreign exchange.
- Benefits: Enjoy 25 days holiday, private health insurance, a pension scheme, and exclusive employee perks.
- Why this job: This role offers real growth potential in a fast-paced environment where you can make a difference.
- Qualifications: Excellent communication skills and a proactive mindset are essential; customer support experience is a bonus.
- Other info: Be part of a rapidly growing company that values your input and fosters a collaborative culture.
The predicted salary is between 28800 - 48000 £ per year.
This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.
The Role
You’ll play a key role in ensuring smooth daily operations, providing top-notch customer support, and working closely with Compliance and Risk to keep things running securely. If you’re ambitious and looking for a role with real growth potential, this is the one for you.
What you’ll be doing
- Providing exceptional customer support across phone, email, live chat, and social media
- Helping onboard business customers, including KYC, PEP, and Sanction checks
- Monitoring high-risk transactions and supporting due diligence processes
- Investigating fraud cases, disputes, and chargebacks
- Reviewing and responding to customer feedback, complaints, and escalations
- Working with the team to improve processes and enhance the customer experience
What they’re looking for
- Excellent communication skills (written & verbal)
- Proactive, problem-solving mindset
- Strong attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Experience in customer support (bonus if in fintech, risk, or compliance but not a pre-requisite)
Perks & Benefits
- 25 days holiday + bank holidays
- Private health insurance
- Pension scheme
- Juno employee benefits
- A fast-growing fintech where you can make an impact
Customer Ops & Compliance | the next Monzo employer: BrighterBox
Contact Detail:
BrighterBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ops & Compliance | the next Monzo
✨Tip Number 1
Familiarise yourself with the fintech industry, especially around customer operations and compliance. Understanding the unique challenges and regulations in this space will help you stand out during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled customer issues in the past. Be ready to discuss specific situations where you improved processes or enhanced customer experiences.
✨Tip Number 3
Research the company's values and mission. Being able to articulate how your personal values align with theirs can demonstrate your enthusiasm and commitment to their goals.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and may even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Customer Ops & Compliance | the next Monzo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially if you have worked in fintech or compliance. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work with this fintech and how your skills align with their needs.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written communication skills. Be clear, concise, and professional in your language.
Highlight Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved customer issues in the past. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
How to prepare for a job interview at BrighterBox
✨Show Your Enthusiasm
This fintech is looking for someone who is not just capable but also genuinely excited about the role. Make sure to express your passion for customer operations and compliance, and how you can contribute to their mission of revolutionising travel spending.
✨Demonstrate Problem-Solving Skills
Given the fast-paced environment, it's crucial to showcase your proactive, problem-solving mindset. Prepare examples from your past experiences where you've successfully tackled challenges, especially in customer support or compliance.
✨Highlight Attention to Detail
With responsibilities like monitoring high-risk transactions and conducting due diligence, attention to detail is key. Be ready to discuss how you ensure accuracy in your work and any systems you use to maintain high standards.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with customer complaints or investigating fraud cases. Practise articulating your thought process and the steps you would take in these scenarios.
