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For Companies At a Glance
- Tasks: Support customers via phone, email, and social media while ensuring smooth operations.
- Company: Join a fintech revolutionising travel spending with a unique debit card that saves on fees.
- Benefits: Enjoy 25 days holiday, private health insurance, and a pension scheme.
- Why this job: Be part of a fast-growing team where your contributions truly matter and drive change.
- Qualifications: Strong communication skills and a proactive mindset; customer support experience is a plus.
- Other info: Ideal for ambitious individuals seeking real growth potential in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.
The Role
You’ll play a key role in ensuring smooth daily operations, providing top-notch customer support, and working closely with Compliance and Risk to keep things running securely. If you’re ambitious and looking for a role with real growth potential, this is the one for you.
What you’ll be doing
- Providing exceptional customer support across phone, email, live chat, and social media
- Helping onboard business customers, including KYC, PEP, and Sanction checks
- Monitoring high-risk transactions and supporting due diligence processes
- Investigating fraud cases, disputes, and chargebacks
- Reviewing and responding to customer feedback, complaints, and escalations
- Working with the team to improve processes and enhance the customer experience
What they’re looking for
- Excellent communication skills (written & verbal)
- Proactive, problem-solving mindset
- Strong attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Experience in customer support (bonus if in fintech, risk, or compliance but not a pre-requisite)
Perks & Benefits
- 25 days holiday + bank holidays
- Private health insurance
- Pension scheme
- Juno employee benefits
- A fast-growing fintech where you can make an impact
Contact Detail:
BrighterBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ops & Compliance Executive | the next Monzo
✨Tip Number 1
Familiarise yourself with the fintech industry, especially around travel debit cards and foreign exchange. Understanding the unique selling points of the company's product will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer support skills by preparing examples of how you've handled challenging situations in the past. Be ready to discuss specific instances where you provided exceptional service or resolved complex issues.
✨Tip Number 3
Research common compliance and risk management practices within fintech. Being knowledgeable about KYC, PEP, and sanctions checks will demonstrate your commitment to the role and your understanding of the industry's regulatory landscape.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Ops & Compliance Executive | the next Monzo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially if you have any background in fintech or compliance. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work with this fintech and how your skills align with their mission of providing exceptional customer support.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your written and verbal communication skills. This could be through previous job experiences or relevant projects.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues or improved processes in past roles. This will show that you have the proactive, problem-solving mindset they are looking for.
How to prepare for a job interview at BrighterBox
✨Show Your Enthusiasm for Fintech
Make sure to express your excitement about working in the fintech industry. Research the company’s unique travel debit card and be ready to discuss how it benefits customers. This will demonstrate your genuine interest in their mission.
✨Highlight Your Customer Support Experience
Prepare examples from your past roles where you provided exceptional customer support. Focus on situations where you resolved issues effectively, especially in fast-paced environments, as this aligns with what they’re looking for.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific instances where you identified a problem and took the initiative to solve it. This could involve improving processes or handling customer complaints, showcasing your proactive mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations, compliance processes, and customer experience strategies. This shows that you’re not only interested in the role but also in contributing to the team’s success.
