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For Companies At a Glance
- Tasks: Support customers via phone, email, and social media while ensuring smooth daily operations.
- Company: Join a fintech revolutionising travel spending with a unique debit card that saves on foreign exchange fees.
- Benefits: Enjoy 25 days holiday, private health insurance, and a pension scheme in a fast-growing company.
- Why this job: This role offers real growth potential and the chance to make a significant impact in a dynamic environment.
- Qualifications: Strong communication skills and a proactive mindset are essential; customer support experience is a bonus.
- Other info: Perfect for ambitious individuals eager to learn about compliance and risk management.
The predicted salary is between 36000 - 60000 £ per year.
This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.
The Role
You’ll play a key role in ensuring smooth daily operations, providing top-notch customer support, and - when ready to make the step to the next level - you'll be working closely and learning more about Compliance and Risk to keep things running securely. If you’re ambitious and looking for a role with real growth potential, this is the one for you!
What you’ll be doing
- Providing exceptional customer support across phone, email, live chat, and social media
- Helping onboard business customers, including KYC, PEP, and Sanction checks
- Monitoring high-risk transactions and supporting due diligence processes
- Investigating fraud cases, disputes, and chargebacks
- Reviewing and responding to customer feedback, complaints, and escalations
- Working with the team to improve processes and enhance the customer experience
What they’re looking for
- Excellent communication skills (written & verbal)
- Proactive, problem-solving mindset
- Strong attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Experience in customer support (bonus if in fintech, risk, or compliance but not a pre-requisite)
Perks & Benefits
- 25 days holiday + bank holidays
- Private health insurance
- Pension scheme
- Juno employee benefits
- A fast-growing fintech where you can make an impact
Customer Ops and Compliance Executive employer: BrighterBox
Contact Detail:
BrighterBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ops and Compliance Executive
✨Tip Number 1
Familiarise yourself with the fintech industry, especially around customer operations and compliance. Understanding the specific challenges and regulations in this sector will help you stand out during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled customer issues in the past. Be ready to discuss these scenarios in detail during your interview.
✨Tip Number 3
Research the company’s unique travel debit card and its benefits. Being knowledgeable about their product will demonstrate your genuine interest and enthusiasm for the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Customer Ops and Compliance Executive role.
We think you need these skills to ace Customer Ops and Compliance Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially if you have any background in fintech or compliance. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work with them and how your skills align with their needs, particularly in customer operations and compliance.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Highlight Problem-Solving Abilities: Provide examples in your application that demonstrate your proactive, problem-solving mindset. Discuss situations where you've successfully resolved customer issues or improved processes in previous roles.
How to prepare for a job interview at BrighterBox
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your verbal and written skills. Practice answering common interview questions clearly and concisely, and consider how you can convey complex information simply.
✨Highlight Your Problem-Solving Mindset
This fintech values a proactive approach. Think of examples from your past experiences where you identified a problem and took the initiative to solve it. Be ready to discuss these scenarios during the interview.
✨Demonstrate Attention to Detail
Given the nature of compliance and risk, attention to detail is crucial. Prepare to discuss how you've ensured accuracy in previous roles, whether through meticulous documentation or careful monitoring of processes.
✨Familiarise Yourself with Fintech Concepts
Even if you don't have direct experience in fintech, showing that you understand the industry and its challenges can set you apart. Research common terms and trends in fintech, especially related to customer operations and compliance.
