At a Glance
- Tasks: Engage with customers, manage inquiries, and build lasting business relationships.
- Company: Leading manufacturer with a stellar reputation and supportive work culture.
- Benefits: Competitive salary, bonuses, flexible hours, and 25 days holiday plus charity day off.
- Other info: Free parking and ongoing training for career growth.
- Why this job: Join a dynamic team and enhance your skills while making a real impact.
- Qualifications: GCSEs in English and Maths, strong admin skills, and excellent communication.
The predicted salary is between 22000 - 27000 £ per year.
A stunning career opportunity with an outstanding company. Our client seeks an enthusiastic, confident and creative sales administrator with internal sales ability who enjoys working in a busy, customer service or account management environment. To be successful in the role, you should be an experienced business to business sales administrator who is numerate, can write professional business letters and emails and enjoys dealing with customers on the telephone.
You will be expected to proactively call not more than 60 customers a week to help build business relationships and promote the companies and services to incoming customer requests. However, this is mostly to existing customers and is not a hard cold calling scenario.
The office is based in West of Ashford and has free parking. You will be required to be a car owner/driver due to the company's location. My client is a leading manufacturer of office facilities for all types of industries with an excellent reputation as an employer. The company offers excellent training to enhance your existing administrative abilities and ongoing development to make this an excellent job opportunity.
Daily duties will include:
- Daily liaison with clients to help provide information for their projects
- Liaison with the company's branches, customers and suppliers
- Preparation of quotations and reports
- Checking invoices and passing for payment
- Meeting and greeting visitors
- Keeping the office diary and records relating to business activities
- Input of customer records and activities onto computer systems
- General administration using Excel spreadsheets and Word
- Responding to incoming correspondence
- Calling new and existing customers to build business relationships and promote the company's products and services with a view to finding new opportunities for the field sales staff. The company uses a consultative style of selling rather than hard cold calling. This activity is less than a couple of days per week.
Suitable candidates must have:
- Grade A-C in 5 GCSE subjects including English and Mathematics
- A stable work history
- Experience of administration and be a strong user of Word and Excel
- Excellent verbal and written communication skills gained preferably in a business to business working environment
- Experience in handling incoming and outgoing customer enquiries
The company offers a salary of £22k-27k based on experience plus £6-9K bonuses per annum based on performance, 25 days holiday plus bank and public holidays and a pension scheme. Flexible working hours, a day off per month for charity work, excellent training and free car parking.
Customer Service Advisor in Ashford employer: Brighter Recruiting
Join a leading manufacturer of office facilities in the West of Ashford, where you will thrive in a supportive and dynamic work environment. With a strong emphasis on employee development, the company offers excellent training, flexible working hours, and unique benefits such as a day off each month for charity work. Enjoy a competitive salary package, including bonuses, and the convenience of free parking, making this an exceptional opportunity for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Ashford
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your phone skills! Since you'll be calling customers, make sure you're comfortable chatting on the phone. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Use platforms like LinkedIn to connect with current employees or industry professionals. They might give you insider tips or even refer you for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our team!
We think you need these skills to ace Customer Service Advisor in Ashford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to engage with our clients. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in administration and customer service. We love seeing how your skills match what we're looking for, so don’t hold back on showcasing your strengths!
Be Professional Yet Approachable:While we appreciate professionalism, we also value a friendly tone. Use clear and concise language in your written application, and don’t forget to sprinkle in a bit of your personality. We’re all about building relationships here!
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the best way to ensure we see your application quickly and can get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Brighter Recruiting
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your experience. Think about specific examples where you've successfully handled customer inquiries or resolved issues, as this will show your potential employer that you can thrive in a busy environment.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. Prepare to demonstrate how you've effectively communicated with clients in the past, whether through emails, phone calls, or face-to-face interactions.
✨Familiarise Yourself with the Company
Do some research on the company and its products. Understanding their services and how they operate will not only impress your interviewers but also help you tailor your responses to align with their values and goals.
✨Prepare for Role-Specific Scenarios
Think about scenarios you might encounter in the role, such as handling difficult customers or preparing quotations. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and proactive attitude.
