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- Tasks: Enhance workplace efficiency and customer satisfaction through process reviews and improvements.
- Company: Brighter Places values talent and offers a supportive environment for growth.
- Benefits: Enjoy hybrid working with flexible office attendance and opportunities for professional development.
- Why this job: Make a real impact on productivity and customer experience while collaborating with diverse teams.
- Qualifications: Experience in service improvement, data analysis, and stakeholder engagement is essential.
- Other info: A valid driver's license and access to a car are required for this role.
The predicted salary is between 36000 - 60000 £ per year.
The role: As a Service Improvement Officer, you’ll be the driving force behind enhancing our workplace efficiency and customer satisfaction. Your mission is to review our current processes, identify opportunities for improvement, and implement changes that boost productivity and create a better experience for both colleagues and customers.
We offer hybrid working but there is an expectation that you attend the office twice a week, and additionally as needed. We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.
Although not an exhaustive list, key responsibilities include:
- Conduct thorough service reviews aligned with our improvement roadmap, including gathering feedback from colleagues and customers, analysing data, and mapping customer journeys and service processes.
- Apply methods like Lean, Plan-Do-Check-Act, Gemba Walk, benchmarking, Kaizen, and feedback to shape your strategies.
- Collaborate with the IT team to reduce manual tasks and boost consistency using tools like Power Automate, Power BI, and Copilot.
- Train colleagues and support them through changes, track the success of improvements, and make sure they’re smoothly integrated.
- Use data to identify trends and inform where we can make impactful improvements and regularly report on these activities and outcomes to senior managers.
About You: At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking to get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.
For this role we are looking for individuals who have:
- Experience in a service improvement or project management role, preferably within the housing sector.
- Experience in analysing data and implementing improvement initiatives based on data.
- Experience in conducting workshops and collecting feedback from diverse stakeholders, including colleagues, customers, and residents living in our homes.
- Experience in using Power BI to create dashboards and mapping of data.
- Ability to work on own initiative and make accurate judgments.
- Ability to manage own time, and plan and prioritise workload.
- Excellent IT skills including Microsoft Office packages.
- Good negotiation and persuasion skills.
- Ability to form effective working relations with a range of community stakeholders.
The successful candidate must hold a valid driver’s license and access to a car. A basic DBS check will be obtained upon successful appointment of this role.
Service Improvement Officer employer: Brighter Places
Contact Detail:
Brighter Places Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Officer
✨Tip Number 1
Familiarise yourself with the key methodologies mentioned in the job description, such as Lean and Kaizen. Understanding these concepts will not only help you in interviews but also demonstrate your proactive approach to service improvement.
✨Tip Number 2
Network with professionals in the housing sector or those who have experience in service improvement roles. Engaging in conversations can provide insights into the industry and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive improvements in previous roles. Be ready to discuss specific instances where your analysis led to successful outcomes.
✨Tip Number 4
Prepare to discuss your experience with tools like Power BI during the interview. Having a solid understanding of how to create dashboards and visualise data will set you apart from other candidates.
We think you need these skills to ace Service Improvement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service improvement or project management, particularly within the housing sector. Use specific examples that demonstrate your ability to analyse data and implement improvement initiatives.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing workplace efficiency and customer satisfaction. Mention your familiarity with methods like Lean and Kaizen, and how you’ve successfully applied them in previous roles.
Showcase Your IT Skills: Since the role requires excellent IT skills, particularly with Power BI, ensure you mention any relevant experience you have with creating dashboards and mapping data. Provide examples of how these skills have contributed to past projects.
Demonstrate Your Interpersonal Skills: Highlight your ability to form effective working relationships with diverse stakeholders. Include examples of workshops you've conducted or feedback you've collected from colleagues and customers, showcasing your negotiation and persuasion skills.
How to prepare for a job interview at Brighter Places
✨Showcase Your Analytical Skills
As a Service Improvement Officer, you'll need to demonstrate your ability to analyse data effectively. Be prepared to discuss specific examples of how you've used data to identify trends and implement improvements in previous roles.
✨Familiarise Yourself with Improvement Methodologies
Make sure you understand key methodologies like Lean, Kaizen, and the Plan-Do-Check-Act cycle. During the interview, you might be asked how you would apply these methods to enhance workplace efficiency, so having practical examples ready will help you stand out.
✨Emphasise Collaboration Skills
This role involves working closely with various teams, including IT and stakeholders. Highlight your experience in conducting workshops and gathering feedback, as well as any successful collaborations that led to significant improvements.
✨Demonstrate Your IT Proficiency
Since the role requires using tools like Power BI and Power Automate, be ready to discuss your experience with these applications. If possible, bring examples of dashboards or reports you've created to showcase your technical skills.
