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- Tasks: Drive customer success by implementing SEO analytics and ensuring platform usage.
- Company: Join BrightEdge, a global leader in SEO and digital marketing.
- Benefits: Competitive salary, comprehensive benefits, and a vibrant work environment.
- Why this job: Make a real impact on customers' businesses with innovative SEO solutions.
- Qualifications: 5+ years in customer account management and strong SEO knowledge required.
- Other info: Work in a fast-paced, dynamic environment with smart and fun colleagues.
The predicted salary is between 36000 - 60000 £ per year.
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.
What you'll do:
- Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting.
- Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment.
- Drive integrations and implementations to completion.
- Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements.
- Drive customer platform usage responsive to technical SEO use cases focused on reporting and research.
- Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up.
- Identify, engage, and train different divisions within a customer’s organisation.
- Provide day-to-day engagement that delivers high levels of customer value and supports renewal.
- Configure platform to support advanced AI use cases and support customers with this changing search landscape.
What it'll take to be successful:
- 5+ years of relevant experience managing multiple customer accounts
- Experience doing discovery of business goals and needs
- Experience driving technology/platform adoption and usage
- Strong verbal and written communication skills and presentation skills
- Working knowledge of SEO/Digital marketing
- Experience managing complex integrations
- Thorough understanding of digital marketing
- Experience with web analytics, Adobe Analytics a strong plus
Benefits:
- Competitive salary and bonus
- Comprehensive benefits (including BUPA healthcare)
- Fully stocked kitchens
- Social events
- Opportunity to expand your experience and knowledge
- Smart and fun colleagues
- Central London location (Labs Holborn)
- Working in a fast-paced environment where you can make a difference
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue. The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation.
Customer Success Manager (Search Marketing Analytics) in London employer: BrightEdge
Contact Detail:
BrightEdge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Search Marketing Analytics) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BrightEdge on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding BrightEdge's platform inside and out. Familiarise yourself with their SEO analytics tools and think of ways you can demonstrate how you would drive customer success using their products. Show us you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, you'll need to communicate effectively with various stakeholders. Run through mock presentations with friends or family to get comfortable articulating your ideas clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the BrightEdge team. Let’s make it happen!
We think you need these skills to ace Customer Success Manager (Search Marketing Analytics) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in SEO and customer success. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear examples in your application that reflect your ability to engage and train different divisions within an organisation.
Highlight Your Technical Know-How: We’re looking for someone who understands digital marketing and has experience with web analytics. Be sure to mention any relevant tools or platforms you’ve worked with, especially if you have experience with Adobe Analytics or similar technologies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at BrightEdge
✨Know Your SEO Stuff
Make sure you brush up on your SEO knowledge before the interview. Understand the latest trends and how BrightEdge stands out in the market. Being able to discuss specific SEO strategies and how they can impact a business will show that you're not just familiar with the basics, but that you can drive real results.
✨Understand the Customer Journey
Familiarise yourself with the customer lifecycle and how it relates to SEO analytics. Be ready to discuss how you would engage with different divisions within a customer's organisation and tailor your approach to meet their unique needs. This shows that you can think strategically about customer success.
✨Prepare for Technical Questions
Since this role involves driving integrations and implementations, expect some technical questions. Brush up on your knowledge of web analytics tools, especially Adobe Analytics, and be prepared to explain how you would support customers in using these tools effectively.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to communicate with various stakeholders. Practice articulating your thoughts clearly and confidently. You might even want to prepare a mock presentation or two to demonstrate your ability to set agendas and follow up effectively after sessions.
