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- Tasks: Lead and develop a dynamic Customer Success team to drive impact for enterprise clients.
- Company: BrightEdge, a global leader in SEO and digital marketing.
- Benefits: Competitive salary, comprehensive benefits, fully stocked kitchens, and social events.
- Why this job: Make a real difference in digital marketing while mentoring a talented team.
- Qualifications: 5+ years in customer-facing roles with team management experience required.
- Other info: Join a fast-paced environment with smart colleagues and growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At BrightEdge, we help the world’s biggest brands connect with their customers where it matters most online search. Our AI-powered platform transforms digital content into measurable business results, and our Customer Success team plays a key role in making that happen. We’re looking for a Manager to lead our Customer Success team, focused on driving impact for BrightEdge’s enterprise customers. You’ll coach a talented group of CSMs, helping them develop both their analytical expertise and their ability to deliver world‑class customer experiences. If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win—this is the role for you.
What You’ll Do
- Lead and grow a team of CSMs—hiring, onboarding, and developing top talent.
- Coach your team to successfully guide customers through key phases of the SEO lifecycle implementation, adoption, and ongoing support.
- Oversee customer success programs, join key calls, review account strategies, and ensure customers achieve measurable outcomes.
- Monitor and drive team performance: set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention.
- Collaborate cross‑functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge.
- Be a hands‑on leader: jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities.
What You Bring
- 5+ years of experience in customer‑facing roles, with at least 3+ years managing teams.
- A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.
- A proven track record of developing talent and building high‑performing, customer‑obsessed teams.
- Experience managing complex customer programs or integrations across multiple business functions.
- Excellent communication and storytelling skills—you know how to tailor a message for executives, marketers, and technical teams alike.
- A curious, data‑driven mindset and a passion for solving marketing problems through technology.
- Bachelor’s degree required.
Benefits and Perks
- Competitive salary and bonus
- Comprehensive benefits (including BUPA healthcare)
- Fully stocked kitchens
- Social events
- Opportunity to expand your experience and knowledge
- Smart and fun colleagues
- Working in a fast‑paced environment where you can make a difference.
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue. The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
Team Manager, Customer Success in Birmingham employer: BrightEdge
Contact Detail:
BrightEdge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager, Customer Success in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BrightEdge on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into BrightEdge’s products and customer success stories. Show us you understand how our platform transforms digital content and be ready to discuss how you can contribute to that success.
✨Tip Number 3
Practice your storytelling skills! We love candidates who can communicate effectively. Think of examples from your past where you’ve led teams or solved complex problems, and be ready to share those during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the BrightEdge team.
We think you need these skills to ace Team Manager, Customer Success in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Manager role. Highlight your experience in customer success, digital marketing, and team management. We want to see how your skills align with what we do at BrightEdge!
Showcase Your Leadership Skills: In your application, don’t forget to mention specific examples of how you've led teams and developed talent. We love hearing about your coaching experiences and how you’ve helped others succeed in their roles.
Be Data-Driven: Since we’re all about measurable outcomes, include any relevant metrics or KPIs you've achieved in previous roles. This will show us that you have a data-driven mindset and can drive performance effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BrightEdge
✨Know Your Stuff
Before the interview, dive deep into BrightEdge's platform and its impact on digital marketing. Familiarise yourself with SEO concepts and how they relate to customer success. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Style
Be ready to discuss your approach to managing and mentoring teams. Prepare examples of how you've developed talent in the past and how you’ve tackled challenges. Highlight your ability to coach others through complex scenarios, as this is crucial for the Team Manager role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific instances where you successfully guided a team or a customer through a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Cross-Functional Collaboration
Since the role involves working with various departments, be prepared to discuss how you’ve collaborated with Product, Marketing, or Engineering teams in the past. Share examples of how you’ve ensured customer insights influenced product development or marketing strategies.