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- Tasks: Drive customer success by implementing SEO analytics and supporting enterprise clients.
- Company: BrightEdge, a global leader in SEO and digital marketing.
- Benefits: Competitive salary, comprehensive benefits, social events, and a vibrant work environment.
- Why this job: Make a real impact in digital marketing while working with innovative clients.
- Qualifications: 5+ years in customer account management and strong SEO knowledge.
- Other info: Join a dynamic team in central London and grow your career in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well‑implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.
What You'll Do
- Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting.
- Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment.
- Drive integrations and implementations to completion.
- Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements.
- Drive customer platform usage responsive to technical SEO use cases focused on reporting and research.
- Run frequent customer sessions independently, setting strong agendas and executing post‑session follow‑up.
- Identify, engage, and train different divisions within a customer’s organisation.
- Provide day‑to‑day engagement that delivers high levels of customer value and supports renewal.
- Configure platform to support advanced AI use cases and support customers with this changing search landscape.
What It's Take To Be Successful
- 5+ years of relevant experience managing multiple customer accounts
- Experience doing discovery of business goals and needs
- Experience driving technology/platform adoption and usage
- Strong verbal and written communication skills and presentation skills
- Working knowledge of SEO/Digital marketing
- Experience managing complex integrations
- Thorough understanding of digital marketing
- Experience with web analytics, Adobe Analytics a strong plus
Benefits
- Competitive salary and bonus
- Comprehensive benefits (including BUPA healthcare)
- Fully stocked kitchens
- Social events
- Opportunity to expand your experience and knowledge
- Smart and fun colleagues
- Central London location (Labs Holborn)
- Working in a fast‑paced environment where you can make a difference
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue. The continuous innovation of our product is supported by what we believe to be our most valuable assets our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
Location: Birmingham, England, United Kingdom
Customer Success Manager (Search Marketing Analytics) in Birmingham employer: BrightEdge
Contact Detail:
BrightEdge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Search Marketing Analytics) in Birmingham
✨Tip Number 1
Get to know the company inside out! Research BrightEdge and understand their SEO analytics platform. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference for their customers.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that Customer Success Manager role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the job description, especially around driving technology adoption and managing customer accounts. Practise your responses so you can confidently showcase your skills and experiences.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining the BrightEdge team.
We think you need these skills to ace Customer Success Manager (Search Marketing Analytics) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in SEO and customer success. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Technical Know-How: Don’t forget to mention your experience with digital marketing tools and web analytics. We’re looking for someone who can drive technology adoption, so any relevant technical skills should definitely be front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BrightEdge
✨Know Your SEO Stuff
Make sure you brush up on your SEO knowledge before the interview. Understand the latest trends and tools in search marketing analytics, especially how BrightEdge stands out in the market. Being able to discuss specific case studies or examples of how you've driven SEO success will show that you're not just familiar with the concepts but can apply them effectively.
✨Understand the Customer Journey
Since this role is all about driving customer success, take time to understand the customer lifecycle and how it relates to SEO. Be prepared to discuss how you've previously engaged with customers, identified their needs, and tailored solutions to meet those needs. This will demonstrate your ability to build strong relationships and drive value for clients.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating complex ideas simply and clearly, as you'll need to communicate with both technical and non-technical stakeholders. Consider preparing a few examples of how you've successfully communicated with diverse teams in the past.
✨Show Your Passion for Digital Marketing
Let your enthusiasm for digital marketing shine through during the interview. Share your experiences and what excites you about the evolving landscape of SEO and analytics. This passion can set you apart from other candidates and show that you're genuinely invested in helping customers succeed.
