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- Tasks: Lead service design initiatives and enhance service delivery across the organisation.
- Company: Dynamic team focused on innovation and collaboration.
- Benefits: Competitive day rate, remote work, and potential for contract extension.
- Why this job: Make a real impact by improving service standards and driving efficiency.
- Qualifications: Experience in service design, strong analytical and communication skills.
- Other info: Opportunity to upskill colleagues and grow within a supportive environment.
The predicted salary is between 42000 - 63000 £ per year.
Location: Remote
Duration: Initial contract until the end of March (Likelihood for extension)
Day Rate: £525 per day (Outside IR35)
Role Overview: We are looking for a Service Designer to join our team. You will work closely with the Practise Manager and Practise Owner to implement strategies that enhance our service delivery and drive significant improvements across the organisation.
- Cross-Cutting Collaboration: Foster collaboration among teams within the CDIO to enhance ways of working, ensuring a focus on delivering maximum value to our stakeholders.
- Efficiency Optimisation: Strive for optimum efficiency in our service delivery processes, aiming for quick time-to-value without compromising on quality.
- Service Standard Improvement: Work to improve service standards that lead to greater consistency and elevate the quality of services provided to our customers.
- Upskilling Development: Facilitate the upskilling and development of our colleagues, enhancing their skills, capabilities, and knowledge within the service design domain.
Required Skills:
- Demonstrated experience in service design or a related field.
- Strong analytical skills with the ability to understand and map value streams.
- Excellent communication and collaboration skills.
- Experience working within a Public Sector environment.
- A knowledge of Service Management and ITIL is desirable but not essential.
Lead Service Designer employer: Brightbox GRP Ltd
Contact Detail:
Brightbox GRP Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. This is your chance to demonstrate your analytical skills and how you've improved service standards in the past.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you've fostered collaboration and optimised efficiency in previous roles, and be ready to share those stories!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about service design and want to make a difference in the public sector.
We think you need these skills to ace Lead Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Showcase Collaboration Skills: Since this role involves a lot of teamwork, emphasise your collaboration experiences. Share examples of how you've worked with different teams to enhance service delivery – we love a good team player!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brightbox GRP Ltd
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles and methodologies. Be ready to discuss your past experiences and how they relate to the role. Think about specific projects where you’ve improved service delivery or enhanced collaboration.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing how you've mapped value streams in previous roles. Bring examples of how your insights led to efficiency optimisations or service standard improvements, as this will resonate well with the interviewers.
✨Collaboration is Key
Since the role emphasises cross-cutting collaboration, think of examples where you’ve successfully worked with different teams. Be ready to share how you fostered teamwork and drove value for stakeholders, as this will highlight your fit for the position.
✨Upskilling is a Win-Win
Be prepared to talk about how you’ve contributed to the upskilling of colleagues in your past roles. Share any initiatives you’ve led or participated in that helped enhance skills within your team, as this aligns perfectly with the responsibilities of the role.
