We're looking for an experienced UX / Service Designer to help shape a new digital payments platform focused on improving affordability and customer outcomes within a regulated environment.
Working alongside Product and Engineering leads, you'll own the end-to-end customer experience, including onboarding journeys, payment flows, customer communications, and service design. You'll conduct user research, design intuitive experiences for diverse customer groups, and ensure solutions meet accessibility and regulatory requirements.
Key Requirements
- Strong UX and service design experience across complex digital products
- Proven success designing customer journeys that improve conversion and engagement
- Experience working within regulated sectors such as financial services, utilities, public sector, or similar
- Skilled in user research, journey mapping, service blueprinting, and Figma
- Understanding of accessibility, inclusive design, and customer vulnerability considerations
- Comfortable working in agile, cross-functional product teams
- Experience with payments, open banking, subscriptions, or recurring payment products
- Knowledge of consumer protection and regulatory design requirements
- Experience with data-driven or AI-enabled customer experiences
