At a Glance
- Tasks: Design user-centred services for the UK public sector, ensuring inclusivity and accessibility.
- Company: Join a dynamic team focused on transforming public services through innovative design.
- Benefits: Flexible remote/hybrid work options and opportunities for professional growth.
- Other info: Engage in a collaborative environment that values user needs and inclusive design.
- Why this job: Make a real difference in public services while working with a passionate, multidisciplinary team.
- Qualifications: Experience in service design within UK Government or GDS-aligned organisations is essential.
The predicted salary is between 42000 - 60000 € per year.
We’re seeking an experienced Contract Service Designer with strong UK public sector and GDS experience to help design end-to-end services that are simple, inclusive, and user-centred.
You’ll work within a multidisciplinary agile team, shaping services across discovery, alpha, beta, and live phases, and ensuring they meet the GDS Service Standard. This role suits someone comfortable navigating complex policy, operational, and legacy environments while keeping a clear focus on user needs.
Key Responsibilities- Design and iterate end-to-end services that meet user and organisational needs
- Apply service design methods (e.g. journey mapping, service blueprints, ecosystem mapping) to complex public services
- Work closely with user researchers, content designers, product managers, developers, and policy teams
- Translate user insights, policy intent, and operational constraints into clear service designs
- Champion inclusive and accessible service design in line with GDS principles
- Support teams through GDS service assessments, providing clear evidence of user-centred design
- Communicate service design concepts and decisions clearly to senior stakeholders
Proven experience as a Service Designer in UK Government or GDS-aligned organisations
Strong understanding of the GDS Service Standard and government design principles
Experience working across the full service lifecycle (discovery to live)
Confident applying service design tools and techniques in complex environments
Experience working in agile, multidisciplinary teams
Excellent stakeholder management and facilitation skills
Experience designing services that span multiple organisations or departments
Familiarity with accessibility standards (WCAG) and inclusive design practices
Previous experience supporting or passing GDS service assessments
Service Designer - Public Sector employer: BrightBox Group
As a leading employer in the public sector, we offer a dynamic and inclusive work culture that prioritises user-centred design and collaboration. Our remote and hybrid working options provide flexibility, while our commitment to professional development ensures that you will have ample opportunities for growth and advancement within a multidisciplinary team. Join us to make a meaningful impact on public services and contribute to shaping accessible solutions that truly meet user needs.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - Public Sector
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector and GDS space on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects, especially those that align with GDS principles. Make sure to include case studies that demonstrate your user-centred approach and how you tackled complex challenges.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of the GDS Service Standard. Be ready to discuss how you've applied service design methods in past roles and how you can contribute to creating inclusive services in the public sector.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Tailor your application to highlight your experience with multidisciplinary teams and your ability to navigate complex environments.
We think you need these skills to ace Service Designer - Public Sector
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with service design in the public sector. We want to see how your skills align with the GDS principles and the specific needs of this role.
Showcase Your Process:When detailing your past projects, focus on the methods you used, like journey mapping or service blueprints. We love seeing how you’ve applied these techniques to create user-centred services that meet organisational goals.
Highlight Collaboration Skills:Since you'll be working in a multidisciplinary team, emphasise your experience collaborating with user researchers, developers, and policy teams. We value strong communication and teamwork, so let us know how you've successfully navigated complex environments.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BrightBox Group
✨Know Your GDS Inside Out
Make sure you’re well-versed in the Government Digital Service (GDS) principles and standards. Brush up on how they apply to service design, as you'll need to demonstrate your understanding of user-centred design and accessibility standards during the interview.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in designing end-to-end services. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you navigated complex environments and collaborated with multidisciplinary teams.
✨Be Ready to Discuss Tools and Techniques
Familiarise yourself with service design methods like journey mapping and service blueprints. Be prepared to discuss how you've applied these tools in previous roles, especially in public sector projects, and how they helped achieve user and organisational needs.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by discussing how you’ve communicated service design concepts to senior stakeholders in the past. Highlight your ability to translate user insights and policy intent into actionable designs, ensuring everyone is on the same page.
