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For Companies At a Glance
- Tasks: Enhance service delivery and drive improvements across the organisation.
- Company: Join a forward-thinking team in the Public Sector.
- Benefits: Initial contract with potential for extension and professional development opportunities.
- Why this job: Make a real impact by improving service standards and collaborating with diverse teams.
- Qualifications: Experience in service design, strong analytical and communication skills.
- Other info: Dynamic role with opportunities to upskill and grow within the public sector.
The predicted salary is between 36000 - 60000 £ per year.
Duration: Initial contract until the end of March (Likelihood for extension)
Role Overview
We are looking for a Service Designer to join our team. You will work closely with the Practise Manager and Practise Owner to implement strategies that enhance our service delivery and drive significant improvements across the organisation. Your responsibilities will include:
- Cross-Cutting Collaboration: Foster collaboration among teams within the CDIO to enhance ways of working, ensuring a focus on delivering maximum value to our stakeholders.
- Efficiency Optimisation: Strive for optimum efficiency in our service delivery processes, aiming for quick time-to-value without compromising on quality.
- Service Standard Improvement: Work to improve service standards that lead to greater consistency and elevate the quality of services provided to our customers.
- Upskilling Development: Facilitate the upskilling and development of our colleagues, enhancing their skills, capabilities, and knowledge within the service design domain.
Required Skills
- Demonstrated experience in service design or a related field.
- Strong analytical skills with the ability to understand and map value streams.
- Excellent communication and collaboration skills.
- Experience working within a Public Sector environment.
- A knowledge of Service Management and ITIL is desirable but not essential.
Lead Service Designer (Public Sector) in Newcastle upon Tyne employer: BrightBox Group
Contact Detail:
BrightBox Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer (Public Sector) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector and service design space. Attend events, join online forums, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it showcases your analytical skills and how you've improved service delivery in past roles. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of service management and ITIL. Even if it's not essential, showing that you understand these concepts can set you apart. Practice common interview questions and think about how your experience aligns with the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Lead Service Designer (Public Sector) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design, especially within the public sector. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant projects!
Showcase Collaboration Skills: Since collaboration is key for us, include examples of how you've worked with different teams to achieve common goals. This will demonstrate your ability to foster teamwork and enhance service delivery.
Highlight Efficiency Improvements: We love a good success story! Share specific instances where you’ve optimised processes or improved service standards. This will show us your analytical skills and commitment to delivering value.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BrightBox Group
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles and methodologies. Be ready to discuss your past experiences in detail, especially how you've improved service delivery or enhanced collaboration in previous roles.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing specific examples where you've mapped value streams or optimised processes. Use metrics or outcomes to back up your claims, as this will show you can deliver real results.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Think about how you can convey complex ideas simply, and be ready to showcase your collaboration skills through examples of teamwork.
✨Get Familiar with Public Sector Challenges
Research the unique challenges faced by the public sector in service design. Be prepared to discuss how your experience aligns with these challenges and how you can contribute to improving service standards and efficiency in this environment.
