At a Glance
- Tasks: Manage and grow client accounts while ensuring top-notch service delivery.
- Company: BrightBox, a leading resource consultancy in the digital and tech sector.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and client success.
- Why this job: Join a dynamic team and help ambitious businesses thrive with your expertise.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 35000 - 45000 € per year.
About BrightBox
At BrightBox, we provide resource consultancy solutions for clients across the digital and technology sector, leveraging both local and global sourcing strategies. In practice, this means supporting ambitious businesses to build and scale high-performing teams, helping them meet both immediate delivery needs and long-term growth objectives.
Our clients range from start-ups and scale-ups through to large enterprise organisations, and they rely on our market knowledge, delivery capability, and collaborative approach to help them secure the right talent and build effective teams. We pride ourselves on building long-term partnerships with our clients, understanding their challenges, and delivering practical, flexible solutions that support their business goals.
The Role:
As a Client Services Account Manager, you will be responsible for managing and growing a portfolio of key client accounts, ensuring a high standard of service delivery while identifying opportunities to expand existing relationships and increase revenue. You will act as a trusted point of contact for clients, supporting them with their resourcing needs, advising on team structures and sourcing approaches, and working closely with the delivery team to ensure successful outcomes.
This role requires someone with strong relationship management skills, a solid understanding of technology and delivery models, and the ability to operate in a fast-paced, client-focused environment. You will also support the wider delivery function by contributing ideas, identifying process improvements, and helping maintain high standards across the team.
- Proven experience in an account management, client services, or a delivery role within professional services, technology staffing, or a related services environment.
- Strong understanding of the digital and technology sector, with the ability to engage confidently with clients around technology teams, delivery requirements, and sourcing strategies.
- Experience working with a range of organisations including start-ups, scale-ups, and enterprise clients, building strong and lasting client relationships.
- Comfortable working with both technical and non-technical stakeholders, with a good understanding of common technology concepts including development languages, databases, front-end, back-end, and full-stack environments.
- Demonstrates strong relationship management and communication skills, with the ability to build credibility and trust with clients and internal teams.
- Commercially aware, with experience identifying opportunities to grow existing accounts and increase revenue through excellent client service and delivery.
- Able to review and assess candidate profiles effectively, ensuring high-quality submissions that align closely to client requirements.
- Organised and capable of managing multiple client accounts and priorities simultaneously in a fast-paced environment.
- A collaborative team player who contributes positively to the wider business, supports colleagues, and looks for opportunities to improve ways of working.
Account Management & Client Relationships
- Build and maintain strong long-term relationships with key client stakeholders.
- Act as the main point of contact for assigned accounts, ensuring a high level of client service at all times.
Revenue Growth & Account Development
- Support the growth of existing client accounts by identifying additional resource demand and project opportunities.
- Develop account plans focused on increasing client engagement, service usage, and revenue growth.
- Work closely with business development and sales teams to identify opportunities within target accounts.
- Support commercial discussions with clients, ensuring mutually beneficial outcomes.
Delivery & Resourcing Support
- Support clients with advice around team structures, sourcing approaches, and strategies.
- Review candidate profiles and submissions to ensure quality and suitability before presentation to clients.
- Ensure clients receive a responsive and efficient service across all open requirements.
- Maintain a watching brief over the delivery of services to the client, ensuring success for all parties.
Operational & Internal Support
- Maintain accurate account information, forecasts, and reporting metrics.
- Monitor account performance, client satisfaction, and delivery progress.
- Contribute to internal process improvements and best practices across the account management and delivery functions.
- Collaborate with colleagues across delivery, operations, and sales to ensure a joined-up approach to client management.
Commercial & Contractual Awareness
- Maintain awareness of different engagement models including permanent, contract, and Statement of Work arrangements.
- Support account profitability through effective commercial management and resource planning.
Client Servicing-Account Manager in Manchester employer: BrightBox Group
BrightBox is an exceptional employer that fosters a collaborative and dynamic work culture, where employees are encouraged to build strong relationships with clients while driving their own professional growth. With a focus on the digital and technology sector, BrightBox offers unique opportunities for career advancement through hands-on experience in account management and client servicing, all within a supportive environment that values innovation and teamwork. Located in a vibrant area, employees benefit from a stimulating atmosphere that promotes creativity and engagement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Servicing-Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential clients or during interviews, make sure to highlight your knowledge of the digital and technology sector. Share insights on team structures and sourcing strategies to demonstrate your value.
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Identify companies you’d love to work with and reach out directly. Offer to help them with their resourcing needs or share ideas on how they can improve their team dynamics.
✨Tip Number 4
Keep it organised! Juggling multiple client accounts can be tricky, so use tools to manage your time and tasks effectively. This will not only help you stay on top of things but also impress potential employers with your organisational skills.
We think you need these skills to ace Client Servicing-Account Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Account Manager role. Highlight your experience in account management and your understanding of the digital and technology sector. We want to see how you can bring value to our team!
Showcase Your Relationship Skills:Since this role is all about building strong client relationships, share specific examples of how you've successfully managed accounts in the past. We love hearing about your ability to engage with both technical and non-technical stakeholders!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can manage multiple priorities effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at BrightBox!
How to prepare for a job interview at BrightBox Group
✨Know Your Clients
Before the interview, research BrightBox and its client base. Understand their approach to resource consultancy and the types of businesses they work with. This will help you demonstrate your knowledge of their market and show that you're genuinely interested in their operations.
✨Showcase Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you’ve identified opportunities for growth and improved service delivery. This will illustrate your ability to thrive in a client-focused environment.
✨Understand Technology Concepts
Brush up on common technology concepts relevant to the role, such as development languages and team structures. Being able to engage confidently with both technical and non-technical stakeholders will set you apart and show that you can communicate effectively across different levels.
✨Be Ready to Discuss Process Improvements
Think about ways you’ve contributed to process improvements in previous roles. Be prepared to discuss these ideas during the interview, as BrightBox values candidates who can enhance operational efficiency and contribute positively to the team.
