At a Glance
- Tasks: Manage and grow key client accounts while ensuring top-notch service delivery.
- Company: BrightBox, a leader in resource consultancy for the digital and tech sector.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 € per year.
About BrightBox
At BrightBox, we provide resource consultancy solutions for clients across the digital and technology sector, leveraging both local and global sourcing strategies. In practice, this means supporting ambitious businesses to build and scale high-performing teams, helping them meet both immediate delivery needs and long-term growth objectives.
Our clients range from start-ups and scale-ups through to large enterprise organisations, and they rely on our market knowledge, delivery capability, and collaborative approach to help them secure the right talent and build effective teams. We pride ourselves on building long-term partnerships with our clients, understanding their challenges, and delivering practical, flexible solutions that support their business goals.
The Role:
As a Client Services Account Manager, you will be responsible for managing and growing a portfolio of key client accounts, ensuring a high standard of service delivery while identifying opportunities to expand existing relationships and increase revenue. You will act as a trusted point of contact for clients, supporting them with their resourcing needs, advising on team structures and sourcing approaches, and working closely with the delivery team to ensure successful outcomes.
This role requires someone with strong relationship management skills, a solid understanding of technology and delivery models, and the ability to operate in a fast-paced, client-focused environment. You will also support the wider delivery function by contributing ideas, identifying process improvements, and helping maintain high standards across the team.
- Proven experience in an account management, client services, or a delivery role within professional services, technology staffing, or a related services environment.
- Strong understanding of the digital and technology sector, with the ability to engage confidently with clients around technology teams, delivery requirements, and sourcing strategies.
- Experience working with a range of organisations including start-ups, scale-ups, and enterprise clients, building strong and lasting client relationships.
- Comfortable working with both technical and non-technical stakeholders, with a good understanding of common technology concepts including development languages, databases, front-end, back-end, and full-stack environments.
- Demonstrates strong relationship management and communication skills, with the ability to build credibility and trust with clients and internal teams.
- Commercially aware, with experience identifying opportunities to grow existing accounts and increase revenue through excellent client service and delivery.
- Able to review and assess candidate profiles effectively, ensuring high-quality submissions that align closely to client requirements.
- Organised and capable of managing multiple client accounts and priorities simultaneously in a fast-paced environment.
- A collaborative team player who contributes positively to the wider business, supports colleagues, and looks for opportunities to improve ways of working.
Account Management & Client Relationships
- Build and maintain strong long-term relationships with key client stakeholders.
- Act as the main point of contact for assigned accounts, ensuring a high level of client service at all times.
Revenue Growth & Account Development
- Support the growth of existing client accounts by identifying additional resource demand and project opportunities.
- Develop account plans focused on increasing client engagement, service usage, and revenue growth.
- Work closely with business development and sales teams to identify opportunities within target accounts.
- Support commercial discussions with clients, ensuring mutually beneficial outcomes.
Delivery & Resourcing Support
- Support clients with advice around team structures, sourcing approaches, and strategies.
- Review candidate profiles and submissions to ensure quality and suitability before presentation to clients.
- Ensure clients receive a responsive and efficient service across all open requirements.
- Maintain a watching brief over the delivery of services to the client, ensuring success for all parties.
Operational & Internal Support
- Maintain accurate account information, forecasts, and reporting metrics.
- Monitor account performance, client satisfaction, and delivery progress.
- Contribute to internal process improvements and best practices across the account management and delivery functions.
- Collaborate with colleagues across delivery, operations, and sales to ensure a joined-up approach to client management.
Commercial & Contractual Awareness
- Maintain awareness of different engagement models including permanent, contract, and Statement of Work arrangements.
- Support account profitability through effective commercial management and resource planning.
Client Services Account Manager Client Services Account Manager in Manchester employer: BrightBox Group
At BrightBox, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Client Services Account Manager, you will benefit from extensive professional development opportunities, a collaborative environment, and the chance to work with a diverse range of clients in the digital and technology sector. Our commitment to employee growth and well-being, combined with our innovative approach to resource consultancy, makes BrightBox an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Account Manager Client Services Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Research companies you admire, like BrightBox, and reach out directly. Express your interest and see if they have any upcoming opportunities. We love seeing enthusiasm!
✨Tip Number 3
Prepare for interviews by knowing your stuff! Understand the company’s values, their clients, and the tech landscape. This will help you engage confidently with interviewers and show them you’re the right fit for the role.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Client Services Account Manager Client Services Account Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Account Manager role. Highlight your experience in account management and your understanding of the digital and technology sector. We want to see how you can bring value to our team!
Showcase Your Relationship Management Skills:In your application, emphasise your ability to build strong relationships with clients. Share examples of how you've successfully managed client accounts and contributed to revenue growth. We love seeing real-life stories that demonstrate your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that highlights your key achievements and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at BrightBox!
How to prepare for a job interview at BrightBox Group
✨Know Your Clients
Before the interview, research BrightBox and its client base. Understand their approach to resource consultancy and how they support businesses in the digital and technology sector. This will help you demonstrate your knowledge of their operations and show that you're genuinely interested in the role.
✨Showcase Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight specific instances where your communication skills led to positive outcomes. This will illustrate your ability to act as a trusted point of contact for clients.
✨Understand Technology Concepts
Brush up on common technology concepts relevant to the role, such as development languages and team structures. Being able to engage confidently with both technical and non-technical stakeholders will set you apart and show that you can navigate the fast-paced environment effectively.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've identified opportunities for account growth in previous roles. Share insights on how excellent client service can lead to increased revenue. This will showcase your understanding of the commercial aspects of account management and your proactive approach to driving success.
