At a Glance
- Tasks: Manage and grow client accounts while ensuring top-notch service delivery.
- Company: BrightBox, a leader in resource consultancy for the digital and tech sector.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to improve processes and contribute ideas.
- Why this job: Join a collaborative team and make a real impact on client success.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 € per year.
About BrightBox
At BrightBox, we provide resource consultancy solutions for clients across the digital and technology sector, leveraging both local and global sourcing strategies. In practice, this means supporting ambitious businesses to build and scale high-performing teams, helping them meet both immediate delivery needs and long-term growth objectives.
Our clients range from start-ups and scale-ups through to large enterprise organisations, and they rely on our market knowledge, delivery capability, and collaborative approach to help them secure the right talent and build effective teams. We pride ourselves on building long-term partnerships with our clients, understanding their challenges, and delivering practical, flexible solutions that support their business goals.
The Role:
As a Client Services Account Manager, you will be responsible for managing and growing a portfolio of key client accounts, ensuring a high standard of service delivery while identifying opportunities to expand existing relationships and increase revenue. You will act as a trusted point of contact for clients, supporting them with their resourcing needs, advising on team structures and sourcing approaches, and working closely with the delivery team to ensure successful outcomes. This role requires someone with strong relationship management skills, a solid understanding of technology and delivery models, and the ability to operate in a fast-paced, client-focused environment. You will also support the wider delivery function by contributing ideas, identifying process improvements, and helping maintain high standards across the team.
About You
- Proven experience in an account management, client services, or a delivery role within professional services, technology staffing, or a related services environment.
- Strong understanding of the digital and technology sector, with the ability to engage confidently with clients around technology teams, delivery requirements, and sourcing strategies.
- Experience working with a range of organisations including start-ups, scale-ups, and enterprise clients, building strong and lasting client relationships.
- Able to understand client resourcing and delivery challenges and provide practical solutions around team structure, resource planning, and onshore/nearshore approaches.
- Comfortable working with both technical and non-technical stakeholders, with a good understanding of common technology concepts including development languages, databases, front-end, back-end, and full-stack environments.
- Demonstrates strong relationship management and communication skills, with the ability to build credibility and trust with clients and internal teams.
- Commercially aware, with experience identifying opportunities to grow existing accounts and increase revenue through excellent client service and delivery.
- Able to review and assess candidate profiles effectively, ensuring high-quality submissions that align closely to client requirements.
- Organised and capable of managing multiple client accounts and priorities simultaneously in a fast-paced environment.
- A collaborative team player who contributes positively to the wider business, supports colleagues, and looks for opportunities to improve ways of working.
- Understanding of Statements of Work, IR35, AWR, and different contractual models would be advantageous.
Key Responsibilities
- Account Management & Client Relationships
- Build and maintain strong long-term relationships with key client stakeholders.
- Act as the main point of contact for assigned accounts, ensuring a high level of client service at all times.
- Conduct regular client reviews and check-ins to understand demand, delivery challenges, and future opportunities.
- Respond to and resolve client queries or issues in a professional and timely manner.
- Revenue Growth & Account Development
- Support the growth of existing client accounts by identifying additional resource demand and project opportunities.
- Develop account plans focused on increasing client engagement, service usage, and revenue growth.
- Work closely with business development and sales teams to identify opportunities within target accounts.
- Support commercial discussions with clients, ensuring mutually beneficial outcomes.
- Delivery & Resourcing Support
- Work closely with the delivery team to communicate client requirements and priorities.
- Support clients with advice around team structures, sourcing approaches, and strategies.
- Review candidate profiles and submissions to ensure quality and suitability before presentation to clients.
- Ensure clients receive a responsive and efficient service across all open requirements.
- Maintain a watching brief over the delivery of services to the client, ensuring success for all parties.
- Operational & Internal Support
- Maintain accurate account information, forecasts, and reporting metrics.
- Monitor account performance, client satisfaction, and delivery progress.
- Contribute to internal process improvements and best practices across the account management and delivery functions.
- Collaborate with colleagues across delivery, operations, and sales to ensure a joined-up approach to client management.
- Commercial & Contractual Awareness
- Maintain awareness of different engagement models including permanent, contract, and Statement of Work arrangements.
- Support account profitability through effective commercial management and resource planning.
- Maintain awareness of relevant market and compliance considerations including IR35 and AWR.
Client Services Account Manager in Manchester employer: BrightBox Group
At BrightBox, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Client Services Account Manager, you will benefit from ongoing professional development opportunities, a collaborative team environment, and the chance to work with a diverse range of clients in the digital and technology sector. Our commitment to employee growth and well-being, combined with our innovative approach to resource consultancy, makes BrightBox an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research BrightBox and understand their values and services. Think about how your experience aligns with their needs, especially in client services and account management. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Client Services Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at BrightBox and contributing to their success.
We think you need these skills to ace Client Services Account Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Account Manager role. Highlight your experience in account management and your understanding of the digital and technology sector. We want to see how you can bring value to our team!
Showcase Your Relationship Skills:Since this role is all about building strong client relationships, share specific examples of how you've successfully managed accounts in the past. We love hearing about your ability to engage with both technical and non-technical stakeholders!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key in a fast-paced environment like ours!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BrightBox!
How to prepare for a job interview at BrightBox Group
✨Know Your Clients
Before the interview, research BrightBox and its client base. Understand their approach to resource consultancy and the types of businesses they work with. This will help you demonstrate your knowledge of their market and how you can contribute to building strong client relationships.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client accounts or resolved issues. Highlight your ability to build trust and credibility with clients, as this is crucial for a Client Services Account Manager role.
✨Understand Technology Concepts
Brush up on key technology concepts relevant to the role, such as development languages and delivery models. Being able to engage confidently with both technical and non-technical stakeholders will set you apart during the interview.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've identified opportunities for account growth in previous roles. Show that you understand the importance of commercial management and how it ties into client satisfaction and revenue growth.
