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- Tasks: Design user-centred services for the UK public sector using innovative service design methods.
- Company: Join a dynamic team focused on improving public services through design.
- Benefits: Flexible remote/hybrid work options and opportunities for professional growth.
- Why this job: Make a real difference in public services while working with a talented, multidisciplinary team.
- Qualifications: Experience in service design within UK Government or GDS-aligned organisations is essential.
- Other info: Engage in a collaborative environment that champions inclusivity and accessibility.
The predicted salary is between 40000 - 50000 £ per year.
We’re seeking an experienced Contract Service Designer with strong UK public sector and GDS experience to help design end-to-end services that are simple, inclusive, and user-centred.
You’ll work within a multidisciplinary agile team, shaping services across discovery, alpha, beta, and live phases, and ensuring they meet the GDS Service Standard. This role suits someone comfortable navigating complex policy, operational, and legacy environments while keeping a clear focus on user needs.
Key Responsibilities:- Design and iterate end-to-end services that meet user and organisational needs.
- Apply service design methods (e.g. journey mapping, service blueprints, ecosystem mapping) to complex public services.
- Work closely with user researchers, content designers, product managers, developers, and policy teams.
- Translate user insights, policy intent, and operational constraints into clear service designs.
- Champion inclusive and accessible service design in line with GDS principles.
- Support teams through GDS service assessments, providing clear evidence of user-centred design.
- Communicate service design concepts and decisions clearly to senior stakeholders.
Proven experience as a Service Designer in UK Government or GDS-aligned organisations. Strong understanding of the GDS Service Standard and government design principles. Experience working across the full service lifecycle (discovery to live). Confident applying service design tools and techniques in complex environments. Experience working in agile, multidisciplinary teams. Excellent stakeholder management and facilitation skills. Experience designing services that span multiple organisations or departments. Familiarity with accessibility standards (WCAG) and inclusive design practices. Previous experience supporting or passing GDS service assessments.
Service Designer - Public Sector in London employer: BrightBox Group
Contact Detail:
BrightBox Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Public Sector in London
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector and GDS space. Attend meetups, webinars, or even just connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your service design projects, especially those that align with GDS principles. Make sure it’s user-friendly and visually appealing – after all, you’re a Service Designer!
✨Tip Number 3
Prepare for interviews by brushing up on GDS standards and service design methods. Be ready to discuss how you've applied these in past roles. Practice articulating your thought process and how you tackle complex challenges.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Service Designer - Public Sector in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with service design in the public sector. We want to see how your skills align with the GDS principles and the specific needs of this role.
Showcase Your Process: When detailing your past projects, focus on the methods you used, like journey mapping or service blueprints. We love seeing how you’ve applied these techniques to create user-centred services that meet organisational goals.
Highlight Collaboration Skills: Since you'll be working in a multidisciplinary team, emphasise your experience collaborating with user researchers, developers, and policy teams. We value teamwork and want to know how you’ve successfully navigated complex environments.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at BrightBox Group
✨Know Your GDS Inside Out
Make sure you’re well-versed in the GDS Service Standard and government design principles. Brush up on how these apply to service design, as you’ll need to demonstrate your understanding during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve successfully designed end-to-end services. Highlight your experience with journey mapping and service blueprints, especially in complex public sector environments.
✨Communicate Clearly
Practice explaining your service design concepts in a straightforward manner. You’ll likely be speaking to senior stakeholders, so being able to articulate your ideas clearly is crucial.
✨Emphasise Inclusivity
Be ready to discuss how you champion inclusive and accessible design. Familiarise yourself with WCAG standards and be prepared to share how you’ve implemented these in your previous projects.