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- Tasks: Lead global operations for large-scale platform deployments and ensure high performance.
- Company: Dynamic tech company focused on innovation and operational excellence.
- Benefits: Competitive salary, potential for permanent role, and opportunities for international travel.
- Other info: Join a fast-paced environment with opportunities for growth and development.
- Why this job: Make a significant impact by ensuring platforms run securely and efficiently.
- Qualifications: 8+ years in tech operations with leadership experience and strong SRE knowledge.
The predicted salary is between 80000 - 100000 £ per year.
Location: UK or Ireland (regular travel required)
Type: Contract – Potential to go permanent
Overview
We are looking for a Live Operations Director to build and lead a global operations function supporting large-scale, multi-country platform deployments. You will ensure platforms operate as secure, resilient, and high-performing services, combining L1/L2/L3 support with Site Reliability Engineering (SRE) and automation-first practices. This role works closely with engineering and architecture teams to embed operational excellence into platform design from day one.
Key Responsibilities
- Build and lead a global live operations function
- Define SLAs, SLOs, and reliability metrics (uptime, MTTR, latency)
- Own incident management and continuous improvement processes
- Embed observability, automation, and operability into platforms
- Ensure compliance with security and regulatory requirements
- Act as senior operational contact for clients
- Scale operations to support international growth
Experience
- 8+ years in technology operations, with leadership experience
- Experience with IT service management frameworks (e.g. ITIL)
- Strong background in cloud, DevOps, and platform operations
- Experience managing client-facing SLAs
Skills
- Strong knowledge of SRE principles
- Expertise in monitoring, observability, and incident management
- Ability to lead in high-pressure environments
- Excellent stakeholder and client management
- Strategic thinking with a focus on continuous improvement
- Experience building and leading high-performing teams
Operations Director in London employer: BrightBox Group
Contact Detail:
BrightBox Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Director role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by brushing up on your SRE principles and incident management strategies. Be ready to share specific examples of how you've led teams through high-pressure situations and improved operational processes.
✨Tip Number 3
Showcase your strategic thinking! When discussing your experience, highlight how you've defined SLAs and SLOs in previous roles. This will demonstrate your ability to align operations with business goals.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for joining our team.
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience in technology operations and leadership, focusing on relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've built and led operations functions, and how you’ve implemented SLAs and SLOs in past roles.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills! Mention your expertise in cloud, DevOps, and platform operations, as well as your knowledge of SRE principles and IT service management frameworks like ITIL.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at BrightBox Group
✨Know Your Operations Inside Out
Make sure you’re well-versed in the key responsibilities of the Operations Director role. Brush up on your knowledge of SLAs, SLOs, and reliability metrics. Being able to discuss how you've implemented these in past roles will show that you’re not just familiar with the concepts but have practical experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in high-pressure environments. Think about times when you’ve built or led teams successfully, and be ready to discuss your approach to fostering a culture of operational excellence and continuous improvement.
✨Demonstrate Your Technical Expertise
Since this role involves working closely with engineering and architecture teams, be prepared to talk about your background in cloud, DevOps, and platform operations. Highlight any specific tools or frameworks you’ve used, particularly those related to IT service management like ITIL.
✨Engage with Stakeholders
Client-facing roles require excellent stakeholder management skills. Think of examples where you’ve effectively communicated with clients or stakeholders, especially regarding incident management or compliance issues. This will show that you can handle the operational contact aspect of the role with confidence.