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- Tasks: Lead global operations for large-scale platform deployments and ensure high performance.
- Company: Dynamic tech company focused on innovative solutions and operational excellence.
- Benefits: Competitive salary, potential for permanent role, and opportunities for professional growth.
- Other info: Exciting opportunity to work in a fast-paced environment with international growth potential.
- Why this job: Make a real impact by ensuring platforms run securely and efficiently on a global scale.
- Qualifications: 8+ years in tech operations with leadership experience and strong SRE knowledge.
The predicted salary is between 80000 - 100000 £ per year.
Location: UK or Ireland (regular travel required)
Reports to: Chief Product & Delivery Officer
Type: Initial 6 Month contract – likely to go permanent Outside IR35
Overview
We are looking for a Live Operations Director to build and lead a global operations function supporting large-scale, multi-country platform deployments. You will ensure platforms operate as secure, resilient, and high-performing services, combining L1/L2/L3 support with Site Reliability Engineering (SRE) and automation-first practices. This role works closely with engineering and architecture teams to embed operational excellence into platform design from day one.
Key Responsibilities
- Build and lead a global live operations function
- Define SLAs, SLOs, and reliability metrics (uptime, MTTR, latency)
- Own incident management and continuous improvement processes
- Embed observability, automation, and operability into platforms
- Ensure compliance with security and regulatory requirements
- Act as senior operational contact for clients
- Scale operations to support international growth
Experience
- 8+ years in technology operations, with leadership experience
- Proven track record managing live production environments
- Experience with IT service management frameworks (e.g. ITIL)
- Strong background in cloud, DevOps, and platform operations
- Experience managing client-facing SLAs
Skills
- Strong knowledge of SRE principles
- Expertise in monitoring, observability, and incident management
- Ability to lead in high-pressure environments
- Excellent stakeholder and client management
- Strategic thinking with a focus on continuous improvement
- Experience building and leading high-performing teams
Live Operations Director employer: BrightBox Group
Contact Detail:
BrightBox Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Operations Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Live Operations Director role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SRE principles and incident management. We recommend practising common interview questions and scenarios related to operational excellence and client management. Show them you’re the expert they need!
✨Tip Number 3
When you get that interview, make sure to highlight your experience with cloud and DevOps. Share specific examples of how you’ve built and led high-performing teams in the past. This is your chance to shine and show why you’re the perfect fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search!
We think you need these skills to ace Live Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Live Operations Director role. Highlight your experience in technology operations and leadership, especially in managing live production environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built and led operations functions, and don’t forget to mention your expertise in SRE principles and incident management.
Showcase Your Achievements: When detailing your experience, focus on your achievements. Use metrics to demonstrate your impact, like improvements in uptime or reductions in MTTR. We love numbers that tell a story about your success in previous roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at BrightBox Group
✨Know Your Stuff
Make sure you brush up on your knowledge of SRE principles and IT service management frameworks like ITIL. Be ready to discuss how you've applied these in past roles, especially in managing live production environments.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in high-pressure situations. Think about times when you successfully led a team through challenges or improved operational processes.
✨Understand the Metrics
Familiarise yourself with key metrics like SLAs, SLOs, uptime, and MTTR. Be prepared to discuss how you would define and measure these in the context of a global operations function.
✨Engage with Stakeholders
Think about how you would manage client relationships and stakeholder expectations. Prepare to share strategies you've used to ensure compliance with security and regulatory requirements while scaling operations.