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- Tasks: Design and implement IT Service Management processes that meet client needs.
- Company: Join a collaborative team focused on innovative IT solutions.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact in the public sector with your ITIL expertise.
- Qualifications: ITIL v4 certification and experience in public sector service management.
- Other info: Fast-paced environment with opportunities to lead workshops and engage with stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
Clearance: Active SC Clearance or Eligible for SC Clearance
We are seeking a Service Management Consultant to join our team, where collaboration and teamwork are at the forefront of what we do. In this role, you will be responsible for designing IT Service Management (ITSM) processes that meet our clients' needs while adhering to best practices.
Key Responsibilities
- Design IT Service Management processes that align with ITIL v4 and reflect our contractual obligations, ensuring comprehensive documentation is developed and signed off by the client.
- Collaborate effectively with the client's team to ensure a smooth integration of processes and foster a productive working relationship.
- Independently lead and facilitate workshops with third-party stakeholders to align on ITSM processes, ensuring clarity and consensus among all parties involved.
- Engage confidently with stakeholders, demonstrating the ability to work at a fast pace and navigate through ambiguity to deliver effective solutions.
- Apply your strong working knowledge of ITIL v4 in a pragmatic manner, tailoring its principles to fit the unique contexts of our clients.
- Maintain a high attention to detail and manage complex multi-supplier delivery environments effectively, ensuring all facets of service management are addressed.
Required Skills
- Proven experience in the public sector, with a strong understanding of its unique challenges and requirements.
- ITIL v4 certification.
- Excellent interpersonal and communication skills, with a focus on collaboration and team-oriented approaches.
Information Technology Service Management Consultant employer: BrightBox Group
Contact Detail:
BrightBox Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Management Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with ITIL v4 and any successful projects you've led. This can be a great conversation starter during interviews and helps you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to ITSM processes and stakeholder engagement. The more comfortable you are discussing your expertise, the more confident you'll feel when it counts.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your public sector experience and collaborative skills, as these are key for the role.
We think you need these skills to ace Information Technology Service Management Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of an IT Service Management Consultant. Highlight your ITIL v4 knowledge and any relevant public sector experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ITSM and how your background makes you a perfect fit for our team. Don’t forget to mention your collaborative spirit!
Showcase Your Communication Skills: Since this role involves engaging with various stakeholders, make sure your application demonstrates your excellent interpersonal skills. Use clear and concise language to show us you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BrightBox Group
✨Know Your ITIL v4 Inside Out
Make sure you brush up on your ITIL v4 knowledge before the interview. Be ready to discuss how you've applied its principles in real-world scenarios, especially in public sector environments. This will show that you can tailor ITSM processes to meet specific client needs.
✨Showcase Your Collaboration Skills
Since teamwork is key in this role, prepare examples of how you've successfully collaborated with clients and stakeholders in the past. Highlight any workshops you've led or participated in, and how you ensured everyone was on the same page.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss situations where you've navigated ambiguity and delivered effective solutions. Think of specific challenges you've faced in service management and how you overcame them, as this will illustrate your ability to work at a fast pace.
✨Attention to Detail is Crucial
In your responses, emphasise your attention to detail, especially when managing complex multi-supplier environments. Share examples of how you've ensured comprehensive documentation and clarity in your projects, as this is vital for successful ITSM processes.
