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- Tasks: Lead global operations for large-scale platform deployments and ensure high performance.
- Company: Dynamic tech company focused on innovative live operations.
- Benefits: Competitive salary, potential for permanent role, and opportunities for international travel.
- Other info: Join a collaborative team dedicated to operational excellence and continuous improvement.
- Why this job: Make a significant impact in a fast-paced environment while leading a talented team.
- Qualifications: 8+ years in technology operations with leadership experience required.
The predicted salary is between 80000 - 100000 £ per year.
Location: UK or Ireland (regular travel required)
Type: Contract – Potential to go permanent
Outside IR35
Overview
We are looking for a Live Operations Director to build and lead a global operations function supporting large-scale, multi-country platform deployments. You will ensure platforms operate as secure, resilient, and high-performing services, combining L1/L2/L3 support with Site Reliability Engineering (SRE) and automation-first practices. This role works closely with engineering and architecture teams to embed operational excellence into platform design from day one.
Key Responsibilities
- Build and lead a global live operations function
- Define SLAs, SLOs, and reliability metrics (uptime, MTTR, latency)
- Own incident management and continuous improvement processes
- Embed observability, automation, and operability into platforms
- Ensure compliance with security and regulatory requirements
- Act as senior operational contact for clients
- Scale operations to support international growth
Experience
- 8+ years in technology operations, with leadership experience
- Proven track record managing live production environments
- Experience with IT service management frameworks (e.g. ITIL)
- Strong background in cloud, DevOps, and platform operations
- Experience managing client-facing SLAs
Skills
- Strong knowledge of SRE principles
- Expertise in monitoring, observability, and incident management
- Ability to lead in high-pressure environments
- Excellent stakeholder and client management
- Strategic thinking with a focus on continuous improvement
- Experience building and leading high-performing teams
Operations Director in England employer: BrightBox Group
Contact Detail:
BrightBox Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Director role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their platforms and challenges they face. This will help you showcase how your experience aligns with their needs, especially in areas like incident management and operational excellence.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in potential opportunities and highlight how your skills in cloud and DevOps can add value to their operations.
✨Tip Number 4
Utilise our website to apply for roles that catch your eye. We’ve got a range of positions that could be perfect for you, and applying through us gives you a better chance of standing out in the crowd!
We think you need these skills to ace Operations Director in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience in technology operations and leadership, especially in managing live production environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built and led teams, and how you’ve implemented operational excellence in past positions.
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise! Mention your experience with IT service management frameworks, cloud technologies, and SRE principles. We’re looking for someone who can embed observability and automation into platforms.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Good luck!
How to prepare for a job interview at BrightBox Group
✨Know Your Stuff
Make sure you brush up on your knowledge of SRE principles and IT service management frameworks like ITIL. Be ready to discuss how you've applied these in past roles, especially in managing live production environments.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in high-pressure situations. Think about times when you successfully built and led teams or improved operational processes.
✨Understand the Metrics
Familiarise yourself with SLAs, SLOs, and reliability metrics such as uptime and MTTR. Be prepared to discuss how you’ve defined and managed these metrics in previous roles, and how they contributed to operational excellence.
✨Client Management is Key
Since this role involves being a senior operational contact for clients, think of examples where you've effectively managed client relationships. Highlight your strategic thinking and how you’ve ensured compliance with security and regulatory requirements.