At a Glance
- Tasks: Manage and grow key client accounts while ensuring top-notch service delivery.
- Company: BrightBox, a leading resource consultancy in the digital and tech sector.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and improvement.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 £ per year.
At BrightBox, we provide resource consultancy solutions for clients across the digital and technology sector, leveraging both local and global sourcing strategies. In practice, this means supporting ambitious businesses to build and scale high-performing teams, helping them meet both immediate delivery needs and long-term growth objectives.
Our clients range from start-ups and scale-ups through to large enterprise organisations, and they rely on our market knowledge, delivery capability, and collaborative approach to help them secure the right talent and build effective teams. We pride ourselves on building long-term partnerships with our clients, understanding their challenges, and delivering practical, flexible solutions that support their business goals.
As a Client Services Account Manager, you will be responsible for managing and growing a portfolio of key client accounts, ensuring a high standard of service delivery while identifying opportunities to expand existing relationships and increase revenue. You will act as a trusted point of contact for clients, supporting them with their resourcing needs, advising on team structures and sourcing approaches, and working closely with the delivery team to ensure successful outcomes.
This role requires someone with strong relationship management skills, a solid understanding of technology and delivery models, and the ability to operate in a fast-paced, client-focused environment. You will also support the wider delivery function by contributing ideas, identifying process improvements, and helping maintain high standards across the team.
About You
- Proven experience in an account management, client services, or a delivery role within professional services, technology staffing, or a related services environment.
- Strong understanding of the digital and technology sector, with the ability to engage confidently with clients around technology teams, delivery requirements, and sourcing strategies.
- Experience working with a range of organisations including start-ups, scale-ups, and enterprise clients, building strong and lasting client relationships.
- Able to understand client resourcing and delivery challenges and provide practical solutions around team structure, resource planning, and onshore/nearshore approaches.
- Comfortable working with both technical and non-technical stakeholders, with a good understanding of common technology concepts including development languages, databases, front-end, back-end, and full-stack environments.
- Demonstrates strong relationship management and communication skills, with the ability to build credibility and trust with clients and internal teams.
- Commercially aware, with experience identifying opportunities to grow existing accounts and increase revenue through excellent client service and delivery.
- Able to review and assess candidate profiles effectively, ensuring high-quality submissions that align closely to client requirements.
- Organised and capable of managing multiple client accounts and priorities simultaneously in a fast-paced environment.
- A collaborative team player who contributes positively to the wider business, supports colleagues, and looks for opportunities to improve ways of working.
- Understanding of Statements of Work, IR35, AWR, and different contractual models would be advantageous.
Key Responsibilities
- Account Management & Client Relationships
- Build and maintain strong long-term relationships with key client stakeholders.
- Act as the main point of contact for assigned accounts, ensuring a high level of client service at all times.
- Conduct regular client reviews and check-ins to understand demand, delivery challenges, and future opportunities.
- Respond to and resolve client queries or issues in a professional and timely manner.
- Revenue Growth & Account Development
- Support the growth of existing client accounts by identifying additional resource demand and project opportunities.
- Develop account plans focused on increasing client engagement, service usage, and revenue growth.
- Work closely with business development and sales teams to identify opportunities within target accounts.
- Support commercial discussions with clients, ensuring mutually beneficial outcomes.
- Delivery & Resourcing Support
- Work closely with the delivery team to communicate client requirements and priorities.
- Support clients with advice around team structures, sourcing approaches, and strategies.
- Review candidate profiles and submissions to ensure quality and suitability before presentation to clients.
- Ensure clients receive a responsive and efficient service across all open requirements.
- Maintain a watching brief over the delivery of services to the client, ensuring success for all parties.
- Operational & Internal Support
- Maintain accurate account information, forecasts, and reporting metrics.
- Monitor account performance, client satisfaction, and delivery progress.
- Contribute to internal process improvements and best practices across the account management and delivery functions.
- Collaborate with colleagues across delivery, operations, and sales to ensure a joined-up approach to client management.
- Commercial & Contractual Awareness
- Maintain awareness of different engagement models including permanent, contract, and Statement of Work arrangements.
- Support account profitability through effective commercial management and resource planning.
- Maintain awareness of relevant market and compliance considerations including IR35 and AWR.
Locations
Client Services Account Manager in Cheshire, Warrington employer: BrightBox Group
At BrightBox, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Client Services Account Manager, you will benefit from extensive professional development opportunities, a collaborative environment, and the chance to work with a diverse range of clients in the digital and technology sector. Our commitment to employee growth and well-being, combined with our innovative approach to resource consultancy, makes BrightBox an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Account Manager in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BrightBox Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BrightBox Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Account Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BrightBox Group:Your cover letter is your chance to shine! Tell us why you want to work at BrightBox Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BrightBox Group!
How to prepare for a job interview at BrightBox Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
