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- Tasks: Support customers on the TimeKeeper platform and onboard new clients.
- Company: Bright, a leader in innovative accounting software solutions.
- Benefits: Competitive pay, professional growth, and a collaborative team environment.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: 1+ year in Customer Success and excellent communication skills.
- Other info: Work with cutting-edge AI technology and embrace continuous improvement.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Who are we? At Bright, we've engineered cutting-edge software for accounting, payroll, tax, and practice management. We've assembled a team of top talent and stand ready to lead the industry with our superior software solutions and unparalleled customer support.
As part of the TimeKeeper Customer Success team, you will support existing customers on the TimeKeeper platform and help onboard new customers. Your role requires becoming fully immersed in all things TimeKeeper and Bright, and you will be the resident expert on system functionality, enabling efficient and effective customer assistance. You will have input into company direction and be a key stakeholder in strategy and growth.
Key Responsibilities:- Manage end-to-end customer relationships, from onboarding and training new customers to supporting and facilitating existing ones.
- Collect, collate, and analyse customer feedback and incorporate into new scalable customer success initiatives to drive subscription renewals.
- Create, control and update customerâfacing documentation on our helpdesk.
- Facilitate demos and webinars to showcase the TimeKeeper platform to new customers.
- Any other valueâadd tasks and responsibilities as determined by management.
- Right to live and work in Ireland or the UK.
- Ideally 1+ year of experience in Customer Success.
- Excellent interpersonal skills with the ability to build strong working relationships.
- Excellent communication skills, both written and verbal.
- Highly computer literate, comfortable with Google Suite.
- Attention to detail, accuracy and consistency.
- Strong organisational skills with the ability to manage conflicting priorities.
- Initiative and a "canâdo" attitude; embrace opportunities to suggest new ways of improving processes and engaging customers.
- Understanding of audience and ability to tailor content and messaging for various channels.
- Autonomy to manage their own schedule and responsibilities.
- Comfortable working asynchronously.
- Ability to take feedback, offering and implementing solutions.
- Enthusiasm and selfâmotivation.
- Desired but not essential: a degree in business or related field.
- Drive & Passion: Enthusiasm for helping customers achieve their outcomes.
- Collaboration: Ability to work effectively with team members and colleagues.
- Adaptability: Eagerness to embrace new challenges, systems, and processes.
- Continuous Improvement: Commitment to ongoing development and improvement.
- Customer Focus: Dedication to delivering highâvalue, multiâdisciplined customer services.
- Opportunity to work with cuttingâedge AI technology that is transforming the payroll and accounting space.
- Collaborative, innovative team environment.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.
Qualified candidates who are passionate about client success and eager to work at the intersection of technology and business are encouraged to apply. At Bright, we celebrate individuality and create opportunities for everyone to succeed. If you're passionate about providing solutions that make a difference, we'd love to hear from you.
Customer Success Executive in Royal Leamington Spa employer: Bright
Contact Detail:
Bright Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Executive in Royal Leamington Spa
â¨Tip Number 1
Get to know the company inside out! Research Bright and the TimeKeeper platform so you can speak confidently about their products and values during interviews. This shows your genuine interest and helps you stand out.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
â¨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Customer Success Executive. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. Itâs a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Success Executive in Royal Leamington Spa
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about helping customers achieve their goals and how you can bring that passion to our team.
Tailor Your Content: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your interpersonal skills and any relevant experience in customer success to show us you're the perfect fit!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate attention to detail, so make sure your application is well-organised and free of errors. This will demonstrate your strong communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre proactive and eager to join our team!
How to prepare for a job interview at Bright
â¨Know Your Stuff
Before the interview, dive deep into the TimeKeeper platform and Bright's offerings. Familiarise yourself with their features and benefits so you can confidently discuss how you can support customers and enhance their experience.
â¨Showcase Your People Skills
As a Customer Success Executive, your ability to build relationships is key. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your communication skills and ability to adapt to different personalities.
â¨Be Ready to Share Ideas
Bright values continuous improvement, so come prepared with suggestions on how to enhance customer success initiatives. Think about feedback you've received in previous roles and how you could apply that to improve processes at Bright.
â¨Demonstrate Your Enthusiasm
Let your passion for helping customers shine through during the interview. Share stories that illustrate your drive and motivation, and express your eagerness to contribute to the team and embrace new challenges.
