At a Glance
- Tasks: Plan and manage training events across the UK, ensuring everything runs smoothly.
- Company: Join Bright Software Group, a leader in payroll training and innovative software solutions.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make an impact by delivering high-quality training experiences for diverse delegates.
- Qualifications: Experience in event coordination and customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Who are we? New to the Bright Software Group, The Payroll Centre has been providing expert payroll training and qualifications for more than 25 years, supporting organisations and individuals to consistently produce compliant and accurate payrolls through on-demand expertise and professional development. At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, serving over 500,000 UK companies and 40,000 desktop customers. Together, we lead the industry with innovative solutions and unparalleled customer support, creating opportunities for businesses to succeed in a supportive, collaborative environment that values your voice and contributions.
The Role
The Operations Executive is responsible for the end-to-end operational delivery of The Payroll Centre’s training and events programme. This is a hands-on role covering event planning, logistics, delegate management, and on-the-day execution across a range of venues throughout the UK. You will work closely with the Operations Manager and a long-standing events agent to ensure all training days and events are delivered to a consistently high standard. The role also encompasses day-to-day office administration and customer service responsibilities.
Key Responsibilities
- Event & Training Management
- Plan and manage all training days and events end to end, from initial logistics through to on-the-day delivery.
- Co-ordinate venue booking, accommodation, catering, travel, and materials dispatch for all events.
- Manage delegate numbers, send joining instructions, and ensure all event preparations are completed on schedule.
- Prepare event materials including name badges, attendee packs, and delegate lists.
- Support the internal and external tutor team, manage diaries, and distribute post-event appraisals.
- Attend and run events at venues across the UK, including London, Leeds, Birmingham, Manchester, and Scotland.
- Customer Service
- Handle general email enquiries and respond to delegate queries in a timely and professional manner.
- Own the resolution of escalations and complaints, liaising with the Operations Manager as required.
- Administration & Operations
- Maintain accurate records within the CRM across all event and delegate data.
- Monitor operational plans and timelines, flagging risks to the Operations Manager proactively.
- Support the wider operations team across departments as required.
- Stakeholder & Supplier Management
- Liaise with venues, suppliers, tutors, and internal teams via email, Microsoft Teams, and telephone.
- Work closely with the Education team to support smooth training delivery for delegates.
What We're Looking For
Essential Experience
- Experience in event operations, coordination, or a similar administrative role.
- Customer service experience, including handling escalations.
- Experience working with a CRM system.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
Key Skills
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Clear written and verbal communication.
- Attention to detail and a methodical approach to administration.
- Ability to work independently and as part of a small team in a fast-paced environment.
- Confidence adapting to changing priorities and solving problems under pressure.
- Physical stamina for event days, which can involve long hours and manual handling.
Operations Executive — Training & Events (Maternity cover) in Petersfield employer: Bright
At Bright Software Group, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As part of The Payroll Centre, you will have the opportunity to engage in meaningful work within a dynamic team, while benefiting from professional development and growth opportunities. Our commitment to innovation and excellence ensures that your contributions are valued, making this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive — Training & Events (Maternity cover) in Petersfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in event management and customer service, as these are key for the Operations Executive role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our awesome team at Bright Software Group.
We think you need these skills to ace Operations Executive — Training & Events (Maternity cover) in Petersfield
Some tips for your application 🫡
Show Us Your Organisational Skills:When you’re writing your application, make sure to highlight your organisational skills. We want to see how you manage multiple tasks and keep everything running smoothly, just like you would in the role of Operations Executive.
Be Clear and Concise:Use clear and straightforward language in your application. We appreciate good communication, so make sure your written words reflect that. Avoid jargon and get straight to the point!
Tailor Your Experience:Don’t just send a generic application! Tailor it to the job description by showcasing your relevant experience in event operations and customer service. We love seeing how your background fits with what we do at The Payroll Centre.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Bright
✨Know Your Events Inside Out
Before the interview, dive deep into the specifics of event management and training delivery. Familiarise yourself with common challenges in logistics and delegate management. This will help you demonstrate your understanding of the role and how you can contribute to the team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or escalations. Highlight your ability to maintain professionalism under pressure, as this is crucial for the Operations Executive role.
✨Be Ready to Discuss Tools and Tech
Brush up on your knowledge of CRM systems and Microsoft Office, especially Excel and Outlook. Be prepared to discuss how you've used these tools in previous roles to manage data and streamline operations effectively.
✨Demonstrate Your Organisational Prowess
Think of specific instances where your strong organisational skills made a difference in your work. Be ready to explain how you prioritise tasks and manage multiple projects simultaneously, as this will be key in the fast-paced environment of event management.
