At a Glance
- Tasks: Plan and manage training events, ensuring smooth delivery and excellent customer service.
- Company: Join a leading software group with over 25 years of payroll expertise.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to work across various UK venues and enhance your organisational skills.
- Why this job: Be part of a dynamic team that values your contributions and fosters growth.
- Qualifications: Experience in event coordination and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
About the Payroll Centre & Bright Software Group
The Payroll Centre has been providing expert payroll training and qualifications for more than 25 years, supporting organisations and individuals to consistently produce compliant and accurate payrolls through on-demand expertise and professional development. At Bright, we create cutting‑edge software for accounting, payroll, tax, and practice management, serving over 500,000 UK companies and 40,000 desktop customers.
The Role
The Operations Executive is responsible for the end-to-end operational delivery of The Payroll Centre’s training and events programme. This is a hands‑on role covering event planning, logistics, delegate management, and on‑the‑day execution across a range of venues throughout the UK. You will work closely with the Operations Manager and a long‑standing events agent to ensure all training days and events are delivered to a consistently high standard. The role also encompasses day‑to‑day office administration and customer service responsibilities.
Key Responsibilities
- Event & Training Management
- Plan and manage all training days and events end to end, from initial logistics through to on‑the‑day delivery
- Co‑ordinate venue booking, accommodation, catering, travel, and materials dispatch for all events
- Manage delegate numbers, send joining instructions, and ensure all event preparations are completed on schedule
- Prepare event materials including name badges, attendee packs, and delegate lists
- Support the internal and external tutor team, manage diaries, and distribute post‑event appraisals
- Attend and run events at venues across the UK, including London, Leeds, Birmingham, Manchester, and Scotland
- Customer Service
- Handle general email enquiries and respond to delegate queries in a timely and professional manner
- Own the resolution of escalations and complaints, liaising with the Operations Manager as required
- Administration & Operations
- Maintain accurate records within the CRM across all event and delegate data
- Monitor operational plans and timelines, flagging risks to the Operations Manager proactively
- Support the wider operations team across departments as required
- Liaise with venues, suppliers, tutors, and internal teams via email, Microsoft Teams, and telephone
- Work closely with the Education team to support smooth training delivery for delegates
About You
- Experience in event operations, coordination, or a similar administrative role
- Experience working with a CRM system
- Proficiency in Microsoft Office, particularly Excel and Outlook
Key Skills
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- Clear written and verbal communication
- Attention to detail and a methodical approach to administration
- Ability to work independently and as part of a small team in a fast‑paced environment
- Confidence adapting to changing priorities and solving problems under pressure
- Physical stamina for event days, which can involve long hours and manual handling
