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For Companies At a Glance
- Tasks: Engage with customers, assist in onboarding, and drive product adoption.
- Company: Bright creates innovative software for accounting and payroll, driven by a passionate team.
- Benefits: Enjoy competitive pay, professional growth, and a collaborative work environment.
- Why this job: Join a dynamic team that values your input and supports your career aspirations.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: This is an entry-level full-time role based in Warwick.
The predicted salary is between 24000 - 42000 ÂŁ per year.
Who are we? At Bright, we\’ve engineered cutting-edge software for accounting, payroll, tax, and practice management. We\’ve assembled a team of top talent and stand ready to lead the industry with our superior software solutions and unparalleled customer support.
Department: Customer Success | Employment Type: Full Time | Location: Warwick
Overview
As part of the TimeKeeper Customer Success team, you will support existing customers on the TimeKeeper platform and help onboard new customers. Your role requires becoming fully immersed in all things TimeKeeper and Bright, and you will be the resident expert on system functionality, enabling efficient and effective customer assistance. You will have input into company direction and be a key stakeholder in strategy and growth.
Key Responsibilities
- Manage end-to-end customer relationships, from onboarding and training new customers to supporting and facilitating existing ones.
- Collect, collate, and analyse customer feedback and incorporate into new scalable customer success initiatives to drive subscription renewals.
- Create, control and update customer‑facing documentation on our helpdesk.
- Facilitate demos and webinars to showcase the TimeKeeper platform to new customers.
- Any other value‑add tasks and responsibilities as determined by management.
Skills, Knowledge & Expertise
- Right to live and work in Ireland or the UK.
- Ideally 1+ year of experience in Customer Success.
- Excellent interpersonal skills with the ability to build strong working relationships.
- Excellent communication skills, both written and verbal.
- Highly computer literate, comfortable with Google Suite.
- Attention to detail, accuracy and consistency.
- Strong organisational skills with the ability to manage conflicting priorities.
- Initiative and a “can‑do” attitude; embrace opportunities to suggest new ways of improving processes and engaging customers.
- Understanding of audience and ability to tailor content and messaging for various channels.
- Autonomy to manage their own schedule and responsibilities.
- Comfortable working asynchronously.
- Ability to take feedback, offering and implementing solutions.
- Enthusiasm and self‑motivation.
- Desired but not essential: a degree in business or related field.
What We’re Looking For
- Drive & Passion: Enthusiasm for helping customers achieve their outcomes.
- Collaboration: Ability to work effectively with team members and colleagues.
- Adaptability: Eagerness to embrace new challenges, systems, and processes.
- Continuous Improvement: Commitment to ongoing development and improvement.
- Customer Focus: Dedication to delivering high‑value, multi‑disciplined customer services.
Benefits
- Opportunity to work with cutting‑edge AI technology that is transforming the payroll and accounting space.
- Collaborative, innovative team environment.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.
Qualified candidates who are passionate about client success and eager to work at the intersection of technology and business are encouraged to apply. At Bright, we celebrate individuality and create opportunities for everyone to succeed. If you’re passionate about providing solutions that make a difference, we’d love to hear from you.
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Customer Success Executive employer: Bright
Contact Detail:
Bright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with Bright's products and services. Understanding the software solutions they offer will help you engage more effectively with customers and demonstrate your ability to drive product adoption.
✨Tip Number 2
Showcase your communication skills during any interactions. As a Customer Success Executive, you'll need to convey complex information clearly, so practice articulating your thoughts in a concise and engaging manner.
✨Tip Number 3
Highlight your customer-centric mindset. Be prepared to discuss how you've previously helped clients achieve their goals, as this role is all about ensuring customer satisfaction and success.
✨Tip Number 4
Demonstrate your adaptability and willingness to learn. The tech landscape is always changing, so showing that you're eager to embrace new challenges and improve your skills will make you a standout candidate.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Executive role at Bright. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your communication skills, customer focus, and any previous experience in customer success or related fields.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Bright's products. Mention specific examples of how you've helped customers in the past and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Bright
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers achieve their goals. Share examples of how you've gone above and beyond in previous roles to support clients, as this aligns perfectly with Bright's values.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication is crucial for this role, prepare to showcase your ability to convey complex information clearly. Consider practising a brief presentation about a product or service you are familiar with.
✨Highlight Your Learning Mindset
Bright values individuals who are eager to learn. Be ready to discuss how you've adapted to new challenges in the past and your willingness to expand your knowledge on their flagship products.
✨Prepare for Solution Discussions
Familiarise yourself with common customer pain points and think about potential solutions you could propose. This will demonstrate your commercial acumen and ability to engage in meaningful discussions during the interview.
