Customer Success Executive

About Bright Software Group

At Bright, we are powering the digital practice of tomorrow – today. We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. From tax and compliance to payroll and practice management, our software is built for the people who keep businesses running. We believe understanding is the difference between working and winning.

Overview:

As part of the TimeKeeper Customer Success team, you will support existing customers on the TimeKeeper platform as well as help onboard new customers onto the platform. Your role will require you to become fully immersed in all things TimeKeeper and Bright, and you will be the resident expert on system functionality in order to assist our customers efficiently and effectively. You will have plenty of input into the company direction and will be a key stakeholder in strategy and growth.

What Will You Do?

• Manage end-to-end customer relationships, from onboarding and training new customers, to supporting and facilitating existing ones.
• Collect, collate, and analyse customer feedback and incorporate it into new scalable customer success initiatives to drive subscription renewals.
• Create, control and update customer-facing documentation on our helpdesk.
• Facilitate demos and webinars to showcase the TimeKeeper platform to new customers.
• Any other value-add tasks and responsibilities as determined by management.

What You Bring

• Ideally 1+ year experience working in Customer Success.
• Excellent interpersonal skills with the ability to build strong working relationships.
• Excellent communication skills, both written and verbal.
• Highly computer literate including being comfortable with Google Suite.
• An eye for detail, accuracy, and consistency.
• Good organisational skills with the ability to manage conflicting priorities.
• Initiative and ‘can do’ attitude; embracing opportunities to suggest new ways of improving processes and engaging customers.
• Understanding of audience and ability to tailor content and messaging for various channels.
• Autonomy to manage their own schedule and responsibilities.
• Comfortable working in an asynchronous manner.
• Ability to take feedback on board, offering and implementing solutions.
• Enthusiasm and self-motivation.
• Desired but not essential, a degree in business or related field.

What We're Looking For

• Drive & Passion: Enthusiasm for helping customers achieve their outcomes.
• Collaboration: Ability to work effectively with team members and colleagues.
• Adaptability: Eagerness to embrace new challenges, systems, and processes.
• Continuous Improvement: Commitment to ongoing development and improvement.
• Customer Focus: Dedication to delivering high-value, multi-disciplined customer services.

Working At Bright

Bright is a collaborative culture where you can be yourself. Even at 400+ people, there is still a team feel. People are genuinely looked after here, it’s not just something we say. You get real autonomy to learn, to grow, to make an impact. And right now is a genuinely exciting time to join. We’re growing fast, we’re investing heavily in AI, and that creates real opportunity for the business and for the people in it. It’s a place where curious people thrive.

What you can expect:

• Opportunity to work with cutting-edge AI technology that is transforming the payroll and accounting space.
• Collaborative, innovative team environment.
• Professional development and growth opportunities.
• Competitive compensation and benefits package.

Qualified candidates who are passionate about client success and eager to work at the intersection of technology and business are encouraged to apply. At Bright, we celebrate individuality and create opportunities for everyone to succeed. If you’re passionate about providing solutions that make a difference, we’d love to hear from you.