At a Glance
- Tasks: Provide technical support, debug issues, and build internal tools to enhance customer success.
- Company: Bright Software Group, a leader in innovative software solutions for businesses.
- Benefits: Collaborative culture, autonomy, growth opportunities, and investment in AI technology.
- Other info: Exciting growth phase with opportunities to explore AI and emerging technologies.
- Why this job: Join a fast-paced team where your problem-solving skills can shine and make a real impact.
- Qualifications: 2+ years in technical support, strong SQL skills, and excellent communication abilities.
The predicted salary is between 29700 - 36300 £ per year.
About Bright Software Group
At Bright, we are powering the digital practice of tomorrow – today. We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our innovative solutions and outstanding customer experiences enable our customers to run their businesses efficiently and serve their customers brilliantly. We believe understanding is the difference between working and winning.
The Role
This role sits within Engineering and works day-to-day alongside Customer Success, acting as the technical bridge between the two teams. The Application Technical Support Engineer is the go-to person for customer-reported issues – debugging problems, interrogating data, building internal tooling, and making sure nothing falls between the cracks. It suits someone who enjoys variety and is comfortable moving between technical investigation and non-technical conversation. You will thrive in this role if you have solid SQL experience, strong problem-solving instincts, and you are energised by a fast-paced environment where no two days look the same.
What You'll Do
- Technical Support & Investigation
- Act as the primary technical point of contact for Customer Success, translating between customer-facing and engineering teams
- Debug and replicate customer-reported issues to identify root causes
- Write SQL statements to pull data and build reports for internal and customer use
- Document known issues, fixes, and workarounds for the wider team, maintaining thorough and accurate records throughout
- Tooling & Integrations
- Build and maintain internal tools (currently Retool) to support Customer Success workflows
- Support integrations across platforms including Vitally, Zapier, and Sentry
- Contribute to improving testing processes to catch issues earlier in the cycle
- Manage multiple tasks in parallel, prioritising effectively and delivering on time
- AI & Continuous Improvement
- Explore and embed AI tools into day-to-day support workflows, making better use of data and working more efficiently
- Stay informed on emerging technologies and share insights with the team on where tools could streamline routine workflows
What We're Looking For
Essential
- At least two years of professional experience in a technical support, application support, or comparable hybrid technical role
- Confident in SQL – able to write and interpret queries independently
- Strong troubleshooting and problem-solving skills; comfortable working through ambiguity
- Able to communicate technical concepts clearly to non-technical stakeholders
- Right to live and work in the UK
- Comfortable working alongside AI tools; curious about how technology can make you better at your job
Desirable
- Experience with PostgreSQL
- Familiarity with Retool or similar low-code internal tooling platforms
- Experience with integration or monitoring tools such as Vitally, Zapier, or Sentry
- Python scripting or automation experience
- Degree in Computer Science, Software Engineering, or a related field
Working At Bright
Bright builds software that genuinely makes people’s working lives easier. We’re proud of what we do and that purpose shapes how we work together internally. But honestly, the first thing people mention is the culture. It’s collaborative, it’s human, and we’ve managed to keep that as we’ve grown. People are genuinely looked after here and that’s not just something we say. Bright is where curious people thrive. You get real autonomy to learn, grow, and make an impact. And right now, is a genuinely exciting time to join. We are growing fast, investing heavily in AI, and that creates real opportunity for the business and for the people in it.
Application Technical Support Engineer employer: Bright
BRIGHT. offers an exciting opportunity for a Junior Sub Editor in the vibrant setting of Sawston, Cambridgeshire. With a dynamic work culture that fosters creativity and collaboration, employees benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional growth within a supportive team environment. Join us to refine your editorial skills while contributing to engaging content across various platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Application Technical Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Bright or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Bright.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Bright.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Bright that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Technical Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Bright.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Bright and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Bright
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Bright uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
