At a Glance
- Tasks: Plan and manage training events, ensuring smooth delivery and excellent customer service.
- Company: Join Bright Software Group, a leader in payroll training and innovative software solutions.
- Benefits: Gain hands-on experience, develop organisational skills, and work in a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make an impact by delivering high-quality training events across the UK.
- Qualifications: Experience in event coordination and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Department: Sales
Employment Type: Contract / Temp
Location: Petersfield
Description
New to the Bright Software Group, The Payroll Centre has been providing expert payroll training and qualifications for more than 25 years, supporting organisations and individuals to consistently produce compliant and accurate payrolls through on‑demand expertise and professional development.
At Bright, we create cutting‑edge software for accounting, payroll, tax, and practice management, serving over 500,000 UK companies and 40,000 desktop customers. Together, we lead the industry with innovative solutions and unparalleled customer support, creating opportunities for businesses to succeed in a supportive, collaborative environment that values your voice and contributions.
The Role
The Operations Executive is responsible for the end‑to‑end operational delivery of The Payroll Centre’s training and events programme. This is a hands‑on role covering event planning, logistics, delegate management, and on‑the‑day execution across a range of venues throughout the UK. You will work closely with the Operations Manager and a long‑standing events agent to ensure all training days and events are delivered to a consistently high standard. The role also encompasses day‑to‑day office administration and customer service responsibilities.
Key Responsibilities
- Event & Training Management
- Plan and manage all training days and events end to end, from initial logistics through to on‑the‑day delivery
- Co‑ordinate venue booking, accommodation, catering, travel, and materials dispatch for all events
- Manage delegate numbers, send joining instructions, and ensure all event preparations are completed on schedule
- Prepare event materials including name badges, attendee packs, and delegate lists
- Support the internal and external tutor team, manage diaries, and distribute post‑event appraisals
- Attend and run events at venues across the UK, including London, Leeds, Birmingham, Manchester, and Scotland
- Customer Service
- Handle general email enquiries and respond to delegate queries in a timely and professional manner
- Own the resolution of escalations and complaints, liaising with the Operations Manager as required
- Administration & Operations
- Maintain accurate records within the CRM across all event and delegate data
- Monitor operational plans and timelines, flagging risks to the Operations Manager proactively
- Support the wider operations team across departments as required
- Stakeholder & Supplier Management
- Liaise with venues, suppliers, tutors, and internal teams via email, Microsoft Teams, and telephone
- Work closely with the Education team to support smooth training delivery for delegates
What We're Looking For
Essential Experience
- Experience in event operations, coordination, or a similar administrative role
- Customer service experience, including handling escalations
- Experience working with a CRM system
- Proficiency in Microsoft Office, particularly Excel and Outlook
Key Skills
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- Clear written and verbal communication
- Attention to detail and a methodical approach to administration
- Ability to work independently and as part of a small team in a fast‑paced environment
- Confidence adapting to changing priorities and solving problems under pressure
- Physical stamina for event days, which can involve long hours and manual handling
Operations Executive — Training & Events (Maternity cover) employer: Bright Software Group
At Bright Software Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Petersfield location provides a supportive environment where employees can thrive, with ample opportunities for professional development and growth within the payroll training sector. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive — Training & Events (Maternity cover)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable talking about your experience and how it relates to the Operations Executive role. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Operations Executive — Training & Events (Maternity cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Executive role. Highlight your experience in event operations and customer service, as these are key for us. Use specific examples that showcase your skills in managing events and handling queries.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about training and events, and how your background makes you a great fit for our team. Keep it engaging and personal, showing us your personality.
Showcase Your Organisational Skills:We love a well-organised application! Use bullet points to make your achievements stand out and demonstrate your ability to manage multiple priorities. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Bright Software Group.
How to prepare for a job interview at Bright Software Group
✨Know Your Events Inside Out
Before the interview, make sure you research The Payroll Centre's training and events programme. Familiarise yourself with their past events, the types of training they offer, and any recent changes in the industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Organisational Skills
Prepare examples from your previous experience that highlight your organisational skills. Think about times when you successfully managed multiple priorities or coordinated events. Be ready to discuss how you handled challenges and what tools you used to stay organised.
✨Demonstrate Customer Service Savvy
Since customer service is key for this role, come prepared with examples of how you've handled difficult situations or escalations in the past. Highlight your communication skills and how you ensure a positive experience for delegates, as this will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect some scenario-based questions during the interview. They might ask how you would handle a last-minute change in venue or a sudden increase in delegate numbers. Think through these scenarios beforehand and be ready to demonstrate your problem-solving abilities and adaptability.
