At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and chat while solving queries.
- Company: Bright, a cutting-edge software company focused on innovation and support.
- Benefits: Enjoy additional leave, health insurance, hybrid working, and a supportive work culture.
- Other info: Opportunity for growth in a dynamic environment with a focus on continuous learning.
- Why this job: Join a passionate team and help customers thrive with brilliant software solutions.
- Qualifications: Experience in customer service and strong problem-solving skills are essential.
The predicted salary is between 25000 - 32000 € per year.
Who are we? At Bright, we build cutting‑edge software for accounting, payroll, tax and practice management – driven by passionate people and a commitment to innovation and exceptional support. Now joined by Inform Direct, a multi‑award‑winning secretarial solution supporting over 500,000 UK companies, we’re expanding our impact even further. Together, we create opportunities for businesses to thrive and for our people to shine – We’re brilliant people creating brilliant software.
The Opportunity As a Customer Support Executive, you will deliver exceptional customer service as the first point of contact for our users. You will consistently provide prompt, clear and helpful solutions to new and existing customers, ensuring they can make full use of our software while maintaining the highest standards of customer care.
What will you do?
- Provide front‑line customer support via phone, email and online chat, offering prompt and accurate solutions to customer queries.
- Investigate complex customer issues and collaborate with colleagues to resolve or escalate as needed.
- Work alongside the Sales Team to onboard new customers, providing phone‑based training and support to help potential customers recognise the value of our software.
- Proactively gather customer feedback, identify trends in queries and help improve support resources and product usage.
- Use HubSpot and other CRM systems to maintain records of customer activity and progress.
- Process customer orders of company secretarial products.
- Liaise with colleagues to resolve complex queries and elevate where appropriate.
- Contribute to and manage customer‑focused projects as required.
- Identify trends in customer queries and work with the team to develop efficiencies and new support materials.
What are we looking for?
- Experience in providing outstanding customer service.
- Problem solving and analytical thinking, with the ability to engage constructively with complex customer requirements.
- Excellent verbal and written communication skills, able to explain intricate concepts in clear, plain English.
- Ability to multitask, prioritise and manage time effectively.
- Highly motivated, enthusiastic and driven to deliver exceptional customer experiences.
- Demonstrate a passion for continuous learning, showing proactivity and resourcefulness in researching answers.
- Enjoy taking ownership of complex, bespoke queries, applying strong analytical skills.
- Show excellent drive and motivation to deliver quality work and exceed expectations.
- Bring enthusiasm and positivity, with a genuine passion for helping others.
- Experience or interest in AI tools and technology to enhance customer support efficiency.
- Experience with accountancy, legal, financial or professional services industries desirable.
Benefits include:
- Additional leave.
- Company pension.
- Health Insurance.
- Cycle to work scheme.
- Employee Assistance Programme.
- Company events.
- Hybrid working opportunities.
Customer Support in Ipswich employer: Bright Software Group
At Bright, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Ipswich that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your contributions truly matter. With benefits like additional leave, health insurance, and hybrid working options, we ensure our team members thrive both personally and professionally while delivering outstanding customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support in Ipswich
✨Tip Number 1
Get to know the company inside out! Research Bright and Inform Direct, their products, and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Executive, you'll need to explain complex concepts clearly. Try role-playing with a friend or family member to get comfortable with articulating your thoughts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team at Bright.
We think you need these skills to ace Customer Support in Ipswich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing outstanding customer service. We want to see how you've tackled complex queries and delivered solutions that made a difference for customers.
Keep It Clear and Concise:When writing your application, use clear and plain English. We appreciate good communication skills, so make it easy for us to understand your points without any jargon or fluff.
Demonstrate Your Problem-Solving Ability:Share examples of how you've approached and resolved tricky customer issues. We love seeing analytical thinking in action, so don’t hold back on showcasing your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Bright Software Group
✨Know the Company Inside Out
Before your interview, take some time to research Bright and Inform Direct. Understand their software solutions and the customer support they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you solved complex issues or received positive feedback. This will demonstrate your ability to handle the role's responsibilities.
✨Practice Clear Communication
Since the role requires excellent verbal and written communication skills, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to refine your ability to communicate clearly and effectively.
✨Be Ready to Discuss Problem-Solving
Expect questions that assess your problem-solving abilities. Prepare to discuss how you approach complex queries and what steps you take to resolve them. Highlight your analytical thinking and any experience with AI tools that could enhance customer support efficiency.
