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For Companies At a Glance
- Tasks: Be the friendly first point of contact for customers and log service jobs.
- Company: Join a modern, busy automotive garage focused on keeping cars and careers running smoothly.
- Benefits: Enjoy paid training, study leave, and fun perks like garage merch and bacon butties.
- Why this job: Kickstart your career in a relaxed environment while learning valuable customer service skills.
- Qualifications: Must be 16-24 with GCSE passes in Maths and English; a passion for helping people is key.
- Other info: No extensive experience needed—just bring a great attitude and willingness to learn!
Are you the go-to person in your group? Love problem-solving and talking to people? Fancy working in a fast-paced, people facing, relaxed environment? Seeking an Apprenticeship? This could be your perfect start!
About the Company
This is not your average garage. It’s a modern, clean, busy automotive garage where they keep cars and careers running smoothly. We’re looking for a tech-savvy, customer-focused apprentice to join their Service Desk team and grow with them.
What You’ll Be Doing
- Be the friendly first point of contact for customers—on the phone and face-to-face
- Log service and repair jobs on to the system
- Keep everyone in the loop—from the suppliers to the mechanics, and MOST importantly…the customers
- Help schedule jobs and track progress
- Learn how the systems work (and maybe help make them even better!)
Working hours are:
- Monday – 8am to 5pm
- Tuesday through to Friday – 8am to 3pm
- 1 hour for lunch
What You’ll Learn
- Customer service skills that genuinely impress customers
- IT systems used in modern garages
- How to work in a real-world business environment
- Problem-solving like a pro
- Loads about cars, parts, and how garages run day-to-day
You’ll Love This If You...
- Are between 16–24 and ready to kickstart your career
- Have GCSE passes in Maths and English
- Are friendly, organised and love helping people
- Have a passion for learning and delivering exceptional customer service
- Like the idea of learning on the job instead of sitting in a classroom
- Want to be part of a down-to-earth team that works hard and has fun doing it
What’s in it for YOU?
- Paid training and nationally recognised qualifications
- Garage merch and the occasional bacon butty
- Study leave – leading to a professional NVQ in Customer Services
- Real career progression—we’re all about growing our own!
Ready to Apply?
Drop us a CV or even just a message telling us why you’re interested. We don’t expect loads of experience—just a great attitude and willingness to learn.
Customer Service Apprentice employer: BRIGHT SIDE RECRUITMENT LTD
Contact Detail:
BRIGHT SIDE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's a phone call or a casual chat, let your passion for helping people shine through. This will demonstrate that you're not just looking for a job, but genuinely want to contribute to the team.
✨Tip Number 2
Familiarise yourself with common automotive terms and basic car maintenance. This knowledge will not only impress your potential employers but also help you engage more effectively with customers and colleagues in the garage environment.
✨Tip Number 3
Practice your problem-solving skills by thinking of scenarios you might encounter in a customer service role. Prepare to discuss how you would handle various situations, as this will show your ability to think on your feet and provide excellent service.
✨Tip Number 4
Network with current or former apprentices in similar roles. They can provide valuable insights into what the job entails and may even offer tips on how to stand out during the application process. Plus, it shows your proactive approach to learning and growth.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Apprentice. Highlight key skills such as problem-solving, communication, and customer service.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Emphasise any customer service experience or roles where you've demonstrated problem-solving abilities. Keep it concise and focused.
Craft a Personal Message: Since the company encourages a personal touch, write a brief message expressing your interest in the role. Mention why you’re excited about the apprenticeship and how you align with their values.
Proofread Your Application: Before submitting, double-check your CV and message for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at BRIGHT SIDE RECRUITMENT LTD
✨Show Your People Skills
As a Customer Service Apprentice, you'll be the first point of contact for customers. Make sure to demonstrate your friendly and approachable nature during the interview. Practice active listening and engage with the interviewer as if they were a customer.
✨Highlight Problem-Solving Abilities
Since the role involves problem-solving, prepare examples from your past experiences where you've successfully resolved issues. This could be in school projects, part-time jobs, or even personal situations. Show that you can think on your feet!
✨Familiarise Yourself with the Company
Research the automotive garage and understand their services and values. Being knowledgeable about the company will not only impress the interviewer but also help you tailor your answers to align with their mission and culture.
✨Express Your Willingness to Learn
This apprenticeship is all about growth and learning. Be sure to convey your enthusiasm for acquiring new skills, especially in customer service and IT systems. Share any relevant experiences that showcase your eagerness to learn and adapt.
