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For Companies At a Glance
- Tasks: Engage with prospective residents and families, guiding them through the admissions process.
- Company: Join a luxury care provider focused on exceptional customer service and community relationships.
- Benefits: Earn up to £50,000 plus bonuses, with opportunities for personal growth and development.
- Why this job: Make a real impact in people's lives while working in a supportive and rewarding environment.
- Qualifications: Experience in customer relations within the care sector is essential; strong communication skills are a must.
- Other info: Work closely with the General Manager to enhance resident experiences and drive occupancy.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Customer Relationship Manager to join and support with the commission of a luxury care provider. This role is key to driving occupancy by engaging with prospective residents and their families, developing relationships with local referral networks, and ensuring a smooth admissions process.
Key Responsibilities:
- Proactively manage enquiries, guiding prospective residents and their families through the admissions process.
- Build strong relationships with the local community and referral partners to increase awareness and drive occupancy.
- Organise and coordinate events to promote the home and showcase its outstanding care offering.
- Ensure all sales and marketing activities align with company standards and values.
- Maintain accurate records and manage the CRM system effectively.
Requirements:
- Experience in an admissions, or customer relations role within the care sector.
- Experience commissioning a new home would be ideal.
- Excellent relationship-building and communication skills.
- A proactive, results-driven approach with the ability to work independently.
- Strong local knowledge and networking skills to establish key connections.
- A passion for providing outstanding customer service within a luxury care setting.
Benefits:
- Up to £50,000 salary plus bonus/commission scheme.
The successful candidate will work alongside the General Manager to drive occupancy and enhance the resident experience. If you are an experienced CRM within the care home sector with a passion for exceptional customer service in care, we’d love to hear from you.
Care Home Customer Relations Manager employer: Bright Selection
Contact Detail:
Bright Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Customer Relations Manager
✨Tip Number 1
Network within the care sector by attending local events and community gatherings. This will help you build relationships with potential referral partners and gain insights into the needs of prospective residents.
✨Tip Number 2
Familiarise yourself with the luxury care market in your area. Understanding what sets different care homes apart can help you articulate the unique selling points of the home you're representing.
✨Tip Number 3
Develop your communication skills by practising active listening. This will enable you to better understand the concerns and needs of prospective residents and their families, making it easier to guide them through the admissions process.
✨Tip Number 4
Stay updated on industry trends and best practices in customer relations within the care sector. This knowledge will not only enhance your conversations with potential clients but also demonstrate your commitment to providing exceptional service.
We think you need these skills to ace Care Home Customer Relations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer relations within the care sector.
Craft a Compelling CV: Ensure your CV showcases your experience in admissions or customer relations, particularly in the care sector. Highlight any achievements related to driving occupancy and building relationships with referral partners.
Write a Strong Cover Letter: In your cover letter, express your passion for providing outstanding customer service in a luxury care setting. Mention specific examples of how you've successfully managed enquiries and built relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bright Selection
✨Showcase Your Relationship-Building Skills
As a Customer Relations Manager, your ability to build strong relationships is crucial. Prepare examples of how you've successfully engaged with clients or referral partners in the past, highlighting your communication skills and proactive approach.
✨Demonstrate Your Knowledge of the Care Sector
Familiarise yourself with the latest trends and challenges in the care sector. Be ready to discuss how your experience aligns with the specific needs of a luxury care provider and how you can contribute to enhancing the resident experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to manage difficult situations or objections from prospective residents and their families, and how you resolved them.
✨Highlight Your Event Coordination Experience
Since organising events is part of the role, be prepared to discuss any relevant experience you have in planning and executing successful events. Share specific examples of how these events helped drive engagement and occupancy in previous roles.
