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For Companies At a Glance
- Tasks: Lead and enhance hospitality standards across multiple care homes, ensuring a top-notch experience for residents.
- Company: Family-run care provider with a commitment to quality and individualised care.
- Benefits: Competitive salary, supportive work environment, and the chance to make a real difference.
- Why this job: Be a hands-on leader, shaping the hospitality experience in a meaningful way.
- Qualifications: Senior hospitality experience, strong leadership skills, and a passion for customer service.
- Other info: Opportunity to work closely with dedicated teams and drive positive change.
We are recruiting for a newly created Group Head of Hospitality position on behalf of a well-established, family-run care provider based in Hertfordshire, operating a portfolio of high-quality nursing and care homes across the region. The following information provides an overview of the skills, qualities, and qualifications needed for this role. This is a senior, regional appointment created to strengthen and align hospitality standards across the group, ensuring a consistent, high-quality experience for residents and families while respecting the individuality of each home.
The Role
Reporting into the senior leadership team, this role will operate at a regional support level, working closely with Home Managers and hospitality teams across multiple services. The focus is on raising standards, embedding consistency and sharing best practice across hospitality, housekeeping, dining and front-of-house functions. This is a hands-on, operational role, with the expectation that you are based within the homes rather than working remotely, supporting teams on the ground and leading by example.
Key Responsibilities
- Lead and embed consistent hospitality standards across multiple care homes
- Support and align housekeeping, dining and front-of-house operations
- Work closely with senior operational leaders to drive quality and continuity
- Share best practice and support training across sites
- Enhance customer service and resident experience through practical leadership
- Ensure hospitality standards reflect the needs of residents, families and each individual home
- Act as a visible ambassador for service quality and presentation
The Ideal Candidate
- Senior hospitality background within hotels, golf clubs, premium hospitality or multi-site environments
- Experience operating across multiple locations or large, complex services
- Strong understanding of service standards, presentation and customer experience
- Comfortable working in a regional, site-based role
- Practical, people-focused leader who leads through influence rather than hierarchy
- Experience within care, retirement living or healthcare settings is advantageous but not essential
Interested? For a confidential discussion, please contact Lisa at Bright Selection. Bright Selection advertises roles on behalf of our clients. If you do not hear from us within 3 working days of your application, unfortunately you have not been successful on this occasion. We may retain your details for future opportunities, in which case you will be notified.
Head of Hospitality in St Albans employer: Bright Selection Ltd
Contact Detail:
Bright Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in care settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or local meet-ups related to hospitality and care. This is your chance to showcase your passion and expertise while making valuable connections that could help you land that Head of Hospitality role.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to care providers you admire. Express your interest in their hospitality standards and how you can contribute to enhancing their resident experience.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to submit your application. Plus, it shows you’re serious about joining our team and ready to make a difference in hospitality.
We think you need these skills to ace Head of Hospitality in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Hospitality role. Highlight your senior hospitality background and any experience in multi-site environments to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about hospitality and how you can enhance the resident experience. We want to see your personality come through, so don’t hold back!
Showcase Your Leadership Style: In your application, give us a glimpse of your practical, people-focused leadership style. Share examples of how you've influenced teams and raised standards in previous roles – we love to see real-life stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Bright Selection Ltd
✨Know Your Hospitality Standards
Before the interview, brush up on the latest hospitality standards and best practices. Be ready to discuss how you can implement these across multiple care homes, ensuring a consistent experience for residents and families.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in previous roles. Highlight your practical, people-focused approach and how you've influenced others positively, especially in multi-site environments.
✨Understand the Care Sector
Even if you don't have direct experience in care or healthcare settings, do some research. Familiarise yourself with the unique challenges and expectations in this sector, so you can speak knowledgeably about how hospitality can enhance resident experiences.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current hospitality initiatives and how they measure success, demonstrating your commitment to raising standards and sharing best practices.
