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For Companies At a Glance
- Tasks: Lead hospitality standards across care homes, enhancing resident experiences and supporting teams.
- Company: Family-run care provider with a commitment to high-quality service.
- Benefits: Competitive salary, hands-on role, and the chance to make a real difference.
- Why this job: Be a key player in elevating hospitality in care settings and impacting lives.
- Qualifications: Senior hospitality experience and strong leadership skills required.
- Other info: Opportunity for growth in a supportive, community-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a newly created Group Head of Hospitality position on behalf of a well-established, family-run care provider based in Hertfordshire, operating a portfolio of high-quality nursing and care homes across the region. This is a senior, regional appointment created to strengthen and align hospitality standards across the group, ensuring a consistent, high-quality experience for residents and families while respecting the individuality of each home.
The Role
Reporting into the senior leadership team, this role will operate at a regional support level, working closely with Home Managers and hospitality teams across multiple services. The focus is on raising standards, embedding consistency and sharing best practice across hospitality, housekeeping, dining and front-of-house functions. This is a hands-on, operational role, with the expectation that you are based within the homes rather than working remotely, supporting teams on the ground and leading by example.
Key Responsibilities
- Lead and embed consistent hospitality standards across multiple care homes
- Support and align housekeeping, dining and front-of-house operations
- Work closely with senior operational leaders to drive quality and continuity
- Share best practice and support training across sites
- Enhance customer service and resident experience through practical leadership
- Ensure hospitality standards reflect the needs of residents, families and each individual home
- Act as a visible ambassador for service quality and presentation
The Ideal Candidate
- Senior hospitality background within hotels, golf clubs, premium hospitality or multi-site environments
- Experience operating across multiple locations or large, complex services
- Strong understanding of service standards, presentation and customer experience
- Comfortable working in a regional, site-based role
- Practical, people-focused leader who leads through influence rather than hierarchy
- Experience within care, retirement living or healthcare settings is advantageous but not essential
Interested? For a confidential discussion, please contact Lisa at Bright Selection. Bright Selection advertises roles on behalf of our clients. If you do not hear from us within 3 working days of your application, unfortunately you have not been successful on this occasion. We may retain your details for future opportunities, in which case you will be notified.
Head of Hospitality employer: Bright Selection Ltd
Contact Detail:
Bright Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector, especially those who have experience in care or multi-site environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show up and shine! If you know of any local events or industry meet-ups, make sure to attend. It's a great way to meet potential employers face-to-face and showcase your passion for hospitality and care.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like the family-run care provider in Hertfordshire. Express your interest and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! We’ve got a range of roles that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team in enhancing hospitality standards.
We think you need these skills to ace Head of Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key responsibilities and ideal candidate traits mentioned in the job description. Highlight your experience in hospitality and any relevant leadership roles to show us you’re the perfect fit for this hands-on position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about hospitality and how your background aligns with our mission of providing high-quality care. Don’t forget to mention specific examples of how you've raised standards in previous roles.
Showcase Your People Skills: Since this role is all about leading teams and enhancing customer service, make sure to highlight your people-focused leadership style. Share stories that demonstrate how you've influenced and inspired others in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Bright Selection Ltd
✨Know Your Hospitality Standards
Before the interview, brush up on the latest hospitality standards and best practices in care settings. Be ready to discuss how you can implement these across multiple homes, ensuring a consistent experience for residents and families.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in previous roles, especially in multi-site environments. Highlight your practical, people-focused approach and how you influence others positively rather than relying on hierarchy.
✨Understand the Unique Needs of Care Homes
Familiarise yourself with the specific challenges and needs of care homes. Be prepared to discuss how you would tailor hospitality standards to respect the individuality of each home while maintaining high-quality service.
✨Engage with the Interviewers
During the interview, ask insightful questions about their current hospitality practices and challenges. This shows your genuine interest in the role and helps you understand how you can contribute effectively from day one.
