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- Tasks: Lead and elevate hospitality services across multiple care homes, ensuring high-quality resident experiences.
- Company: A respected social care provider in North London with a focus on excellence.
- Benefits: Competitive salary of £70,000pa, 25 days annual leave, and opportunities for professional growth.
- Why this job: Shape hospitality standards and make a real difference in residents' lives every day.
- Qualifications: Proven senior management experience in hospitality, strong leadership, and budget management skills.
- Other info: Dynamic role with travel between sites and a chance to mentor and develop teams.
The predicted salary is between 60000 - 84000 £ per year.
Bright Selection is recruiting a Group Head of Hotel Services on behalf of a growing and well regarded social care provider in London. This is an exciting new senior leadership role offering the opportunity to shape and elevate hospitality services across a multi-site care home portfolio. We are seeking an experienced, hands-on hospitality leader who will be highly visible across the homes, providing on-site leadership, training and mentoring to teams. You will play a pivotal role in embedding best practice, driving consistency and ensuring a high quality, resident focused hospitality experience.
The Group Head of Hotel Services will have overall responsibility for catering, housekeeping, laundry and hospitality services across multiple care homes, working closely with operational leaders to deliver excellence at every level.
Responsibilities- Provide strategic leadership and oversight of all Hotel Services across the Group's care homes, including catering, housekeeping, laundry and reception, ensuring consistently high standards of service.
- Work in partnership with Home Managers, Regional Directors and Hotel Services Managers to implement hotel services strategies and drive continuous improvement aligned to the Group's vision and values.
- Ensure compliance with all relevant regulations and standards, including infection control, Health & Safety, EHO requirements, ISO9001 and Hospitality Assured accreditation.
- Lead on quality assurance through regular audits, service reviews and action planning to enhance resident experience, dignity and choice.
- Manage hotel services budgets and supplier relationships to ensure cost-effective delivery, value for money and consistent quality across all sites.
- Lead, support and develop Hotel Services teams, including recruitment support, training, performance management and leadership development.
- Proven senior management experience within a hospitality or hotel services environment, ideally across multiple sites.
- Strong operational knowledge of catering, housekeeping and laundry services, including kitchen management and hygiene standards.
- Demonstrable experience of budget management, cost control and working to financial targets.
- Proven ability to lead, motivate and develop teams, with a collaborative and hands-on leadership style.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
- Highly organised, professional and flexible, with the ability to travel between sites and meet the requirements of a senior leadership role.
This role offers the opportunity to shape hospitality standards, mentor teams on the ground and make a meaningful impact on residents' day-to-day experience across multiple sites.
Locations
Head of Hotel Services in Harrow, London employer: Bright Selection Ltd
Contact Detail:
Bright Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hotel Services in Harrow, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your experience in hotel services. Engage with industry-related content and connect with key players in the field to increase your visibility.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Be ready to discuss how your hands-on leadership style can elevate their hospitality services and improve resident experiences across their care homes.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Head of Hotel Services in Harrow, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Hotel Services role. Highlight your experience in hospitality management, especially across multiple sites, and showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for hospitality and how your leadership style can elevate services across our care homes. Be genuine and let your personality shine through!
Showcase Your Leadership Skills: In your application, emphasise your hands-on leadership experience. We want to see how you've motivated teams and driven improvements in service quality. Use specific examples to illustrate your impact in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Bright Selection Ltd
✨Know Your Hospitality Inside Out
Make sure you brush up on your knowledge of catering, housekeeping, and laundry services. Be ready to discuss how you've successfully managed these areas in the past, especially across multiple sites. This will show that you understand the complexities of the role.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership approach. Think about times when you've motivated teams or implemented training programmes. This is your chance to demonstrate how you can elevate hospitality services and mentor staff effectively.
✨Understand Compliance and Quality Assurance
Familiarise yourself with relevant regulations and standards like Health & Safety and ISO9001. Be prepared to discuss how you've ensured compliance in previous roles and how you plan to maintain high standards across the care homes.
✨Budget Management Know-How
Be ready to talk about your experience with budget management and cost control. Have specific examples of how you've achieved financial targets while maintaining quality service. This will show that you can manage resources effectively across multiple sites.
