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- Tasks: Lead hospitality standards across care homes, enhancing resident experiences and supporting teams.
- Company: Family-run care provider with a commitment to high-quality service.
- Benefits: Competitive salary, hands-on leadership role, and the chance to make a real difference.
- Why this job: Shape the future of hospitality in care, ensuring every resident feels valued and cared for.
- Qualifications: Senior hospitality experience, strong leadership skills, and a passion for customer service.
- Other info: Opportunity to work closely with dedicated teams in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a newly created Group Head of Hospitality position on behalf of a well-established, family-run care provider based in Hertfordshire, operating a portfolio of high-quality nursing and care homes across the region. This is a senior, regional appointment created to strengthen and align hospitality standards across the group, ensuring a consistent, high-quality experience for residents and families while respecting the individuality of each home.
The Role
Reporting into the senior leadership team, this role will operate at a regional support level, working closely with Home Managers and hospitality teams across multiple services. The focus is on raising standards, embedding consistency and sharing best practice across hospitality, housekeeping, dining and front-of-house functions. This is a hands-on, operational role, with the expectation that you are based within the homes rather than working remotely, supporting teams on the ground and leading by example.
Key Responsibilities
- Lead and embed consistent hospitality standards across multiple care homes
- Support and align housekeeping, dining and front-of-house operations
- Work closely with senior operational leaders to drive quality and continuity
- Share best practice and support training across sites
- Enhance customer service and resident experience through practical leadership
- Ensure hospitality standards reflect the needs of residents, families and each individual home
- Act as a visible ambassador for service quality and presentation
The Ideal Candidate
- Senior hospitality background within hotels, golf clubs, premium hospitality or multi-site environments
- Experience operating across multiple locations or large, complex services
- Strong understanding of service standards, presentation and customer experience
- Comfortable working in a regional, site-based role
- Practical, people-focused leader who leads through influence rather than hierarchy
- Experience within care, retirement living or healthcare settings is advantageous but not essential
Interested? For a confidential discussion, please contact Lisa at Bright Selection.
Head of Hospitality in England employer: Bright Selection Ltd
Contact Detail:
Bright Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This can help you get noticed and show your enthusiasm for their brand, which is key in the hospitality industry.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent news. Tailor your answers to reflect how your experience aligns with their mission, especially in enhancing customer service and resident experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Hospitality in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key responsibilities and ideal candidate traits mentioned in the job description. Highlight your experience in hospitality, especially in multi-site environments, to show us you're the right fit for this role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about hospitality and how your background aligns with our values. Share specific examples of how you've raised standards or improved customer experiences in previous roles.
Showcase Your Leadership Style: Since this role is all about practical leadership, give us insights into your people-focused approach. Talk about how you lead by example and influence teams positively, as this will resonate well with our expectations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Bright Selection Ltd
✨Know Your Hospitality Standards
Before the interview, brush up on the latest hospitality standards and best practices in care settings. Be ready to discuss how you can implement these across multiple locations, ensuring a consistent experience for residents and families.
✨Showcase Your Leadership Style
Prepare examples that highlight your practical, people-focused leadership approach. Think about times when you've influenced teams positively and how you can lead by example in a hands-on role.
✨Understand the Unique Needs of Care Homes
Familiarise yourself with the specific challenges and needs of care homes. Be prepared to discuss how you would tailor hospitality standards to respect the individuality of each home while maintaining high-quality service.
✨Engage with the Interviewers
During the interview, engage actively with the senior leadership team. Ask insightful questions about their current hospitality practices and express your enthusiasm for enhancing the resident experience through collaboration and training.
