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- Tasks: Manage customer relationships and enquiries in a dynamic healthcare environment.
- Company: Join a leading nursing care service making a real difference in North London.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team culture.
- Why this job: Be part of a new specialist unit and shape the admissions strategy while helping others.
- Qualifications: Experience in client-facing roles within care or healthcare is essential.
- Other info: 12-month FTC with potential for permanent position; flexible working hours.
The predicted salary is between 28500 - 36500 £ per year.
Customer Relationship Manager North London (Hybrid/Work from home) £33,000 – £36,500 12-month FTC with potential to go permanent Bright Selection are recruiting for a fantastic new opportunity to join a leading nursing care service in North London, taking ownership of a newly created role designed to support both service growth and the launch of a new specialist unit. This pivotal position will suit an individual who is compassionate, commercially minded, and experienced in admissions, marketing, or client relations within a care, healthcare, or community setting. You\’ll be instrumental in developing relationships with key partners, improving the customer journey, and driving both public and private enquiries from first contact through to successful admission. Key Duties Include: Handling and converting all incoming care enquiries from a variety of referral sources, including health and social care professionals and private families. Building strong relationships with discharge teams, commissioners, and community stakeholders across North and East London. Supporting the successful opening of a brand-new complex care unit, ensuring timely occupancy and clear communication with internal clinical teams. Coordinating open days, events, and marketing activities to raise local awareness of services. Contributing to the implementation and use of a new digital system for enquiry tracking and customer engagement. Playing an active role in shaping the home\’s admissions strategy in collaboration with the senior leadership team. What You\’ll Need: Experience in a client-facing role within a care, healthcare, or service-led environment. A confident communicator with excellent relationship-building and organisational skills. Working knowledge of public and private funding routes for residential or nursing care. Comfortable working in a fast-paced, target-led environment. Able to work Monday to Friday with some flexibility to attend occasional events. What\’s on Offer: £33,000 – £36,500 per annum, depending on experience 12-month fixed-term contract with potential for extension or permanence Monday to Friday working pattern (hybrid with remote working opportunities) Supportive team culture and involvement in a high-profile service development Pension scheme and standard holiday entitlement If you are a motivated and empathetic professional with a proven track record in admissions, customer relations, or business development within a care setting, we\’d be pleased to hear from you. Apply with your CV and cover letter, or for more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion. However, we may retain your details for future roles and will inform you if we do so
Customer Relationship Manager employer: Bright Selection Ltd
Contact Detail:
Bright Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network with professionals in the healthcare and care sectors. Attend local events or join online forums where you can connect with individuals who work in similar roles. This can help you gain insights into the industry and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the specific challenges and opportunities within the North London care market. Understanding local demographics and community needs can give you an edge in discussions during interviews.
✨Tip Number 3
Prepare to discuss your experience in building relationships and handling enquiries. Think of specific examples where you've successfully converted leads or improved customer journeys, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Show your enthusiasm for the role by researching the company and its services. Be ready to articulate how your values align with theirs, especially regarding compassion and service growth, which are key aspects of this position.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly within care or healthcare settings. Emphasise your relationship-building skills and any specific achievements related to admissions or customer relations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the importance of compassionate care. Mention how your background aligns with the key duties outlined in the job description, such as handling enquiries and building relationships with stakeholders.
Showcase Relevant Skills: Highlight your organisational skills and ability to work in a fast-paced environment. Provide examples of how you've successfully managed multiple tasks or projects, especially in a target-led setting.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Bright Selection Ltd
✨Show Your Compassion
As a Customer Relationship Manager in a care setting, it's crucial to demonstrate your compassion during the interview. Share specific examples of how you've positively impacted clients or families in previous roles, highlighting your ability to connect on a personal level.
✨Know the Industry
Familiarise yourself with the current trends and challenges in the healthcare and care sectors. Being knowledgeable about public and private funding routes for residential or nursing care will show that you understand the landscape and can navigate it effectively.
✨Highlight Relationship-Building Skills
This role requires excellent relationship-building skills. Prepare to discuss how you've successfully built and maintained relationships with various stakeholders, such as health professionals and community partners, and be ready to provide examples of your communication strategies.
✨Demonstrate Organisational Skills
In a fast-paced environment, organisational skills are key. Be prepared to talk about how you manage multiple tasks, coordinate events, and ensure timely follow-ups with enquiries. Providing concrete examples of your organisational methods will help illustrate your capability.