Customer Relations Manager – Luxury Care Home
Hours: Full Time
Bright Selection are recruiting for a Customer Relations Manager to join an established care home group at one of their luxury, purpose-built homes in the Manchester area.
This is a great opportunity for an experienced Customer Relations Manager, Assistant CRM or Care Home Administrator who is involved in enquiries and admissions and looking to take the next step in their career.
The Role
Working closely with the Home Manager and central marketing team, you'll be responsible for generating enquiries, building relationships within the local community and supporting families throughout the admissions process, with the overall goal of increasing occupancy.
Key responsibilities include:
·Generating new enquiries through networking, referrals and local business development.
·Building relationships with hospitals, healthcare professionals and local community organisations.
·Managing enquiries, conducting show rounds and supporting families through admissions.
·Following up enquiries and converting leads into admissions.
·Supporting local marketing activities and community events.
·Monitoring enquiries and working towards occupancy targets.
About You
We're keen to speak with candidates from care home customer relations, sales or administration backgrounds.
You may already be working as a CRM or Assistant CRM, or perhaps you're a Care Home Administrator who regularly handles enquiries, show rounds and admissions.
You'll be confident communicating with families, proactive in building relationships and keen to develop the business development side of your experience.
You don't need to have held a sales role before, but you will need to enjoy meeting people, making new connections and identifying opportunities to generate business.
What's on Offer
·Competitive salary, dependent on experience.
·Potential performance-related bonus.
·Luxury, predominantly private-pay care home.
·Support from an established central marketing team.
·Opportunity for career development within a growing care home group.
Apply today or contact Lisa Miller-Kirwan at Bright Selection for a confidential discussion.
Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.
Customer Relationship Manager in Manchester employer: Bright Selection Careers
Bright Selection is an exceptional employer, offering a supportive and stable work environment for a Registered Manager in a well-established children's residential home. With a strong focus on employee growth, competitive benefits including a performance-related bonus, and a commitment to maintaining high standards of care, this role provides the opportunity to lead a dedicated team while making a meaningful impact in the lives of young people. The culture promotes work-life balance with a predominantly Monday to Friday schedule and additional leave for personal wellbeing.
