At a Glance
- Tasks: Contact customers about debts, negotiate payments, and resolve disputes.
- Company: Established debt recovery business in Skelmersdale with a supportive team.
- Benefits: Competitive salary, bonus potential, and permanent position with administrative support.
- Other info: Office-based role with no remote work; great for those living near Skelmersdale.
- Why this job: Make a real difference by helping customers resolve their financial issues.
- Qualifications: Experience in credit control and handling disputed debts is essential.
The predicted salary is between 27000 - 33000 £ per year.
Skelmersdale (WN8) | Permanent | Circa £30,000 basic + £6,000–£10,000 annual bonus potential Monday–Friday, 9am–5pm | Fully office-based | No home working Are you an experienced credit controller with a strong telephone manner and experience resolving disputed debts?
Bright-Search is recruiting a
Collections Representative
for an established debt recovery business in Skelmersdale.
Credit control experience and experience personally handling disputed debts are essential.
You must live within 10 miles of Skelmersdale.
This is a telephone-based collections role, supported by an administrator so you can concentrate on conversations, investigations and resolutions.
What you'll do Contact customers about outstanding balances and negotiate appropriate payment arrangements.
Establish precisely why a debt is disputed and investigate the information available.
Review supporting documentation and work with colleagues to determine whether the balance is correct.
Explain findings professionally, resolve valid disputes and pursue confirmed outstanding debts.
Handle objections and challenging conversations calmly and confidently.
Maintain accurate records of conversations, agreements and next steps.
Manage your accounts and work towards collection and resolution targets.
What you'll need Previous credit control experience , including personally contacting customers by telephone about overdue payments.
Proven experience handling disputed debts or claims , where customers have challenged whether money is owed.
Strong investigation, communication and negotiation skills.
An organised approach and consistent follow-up.
Legal collections or commercial debt recovery experience would be advantageous.
You must live within 10 miles of Skelmersdale.
You must work in the office Monday–Friday, 9am–5pm.
No home or hybrid working is available.
The package Basic salary
around £30,000 , depending on experience.
Annual bonus potential of
approximately £6,000–£10,000 , subject to performance.
Potential total earnings of
approximately £36,000–£40,000 .
Permanent position.
Administrative support for the collections team.
To apply Send your CV to outlining your credit control background and experience resolving disputed debts.
Application questions Do you have credit control experience, personally contacting customers by telephone about overdue payments?
Yes/No — essential
Have you personally handled disputed debts or claims where a customer challenged whether the money was owed?
Yes/No — essential
Do you live within 10 miles of Skelmersdale?
Yes/No — essential
Can you work in the Skelmersdale office Monday–Friday, 9am–5pm, with no home working?
Yes/No — essential
Briefly describe a disputed debt you investigated, the steps you took and the outcome.
Written answer
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Collections Representative – Legal Collections in Preston employer: Bright Search Ltd
Join a dynamic and supportive team at a leading debt recovery and collection business in Skelmersdale, where your sales skills can truly shine. With a focus on inbound enquiries, you'll enjoy a work culture that values collaboration and success, alongside excellent growth opportunities and an uncapped bonus structure that rewards your hard work. Experience a fulfilling career with a company that prioritises employee development and offers a vibrant workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Representative – Legal Collections in Preston
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Bright Search Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Representative – Legal Collections in Preston
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Bright Search Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Bright Search Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Bright Search Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Bright Search Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Bright Search Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Bright Search Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
