Supplier Onboarding Manager – SaaS in London

We are recruiting a Supplier Onboarding Manager for a growing Manchester-based SaaS business that provides automated invoicing, ordering and reconciliation solutions. This is an excellent opportunity for an experienced onboarding, supplier-enablement or implementation professional to lead a small team and manage the successful onboarding of suppliers onto the company’s technology platform. This is a supplier and software onboarding position, not an HR or employee onboarding role.

The role

• Lead the complete supplier onboarding journey, from initial engagement and data collection through to successful system activation.
• Work closely with suppliers and internal departments to ensure each onboarding project progresses efficiently, potential delays are identified early and any problems are resolved professionally.
• Manage and support a small onboarding team.
• Schedule workloads and ensure deadlines and service expectations are achieved.
• Contact suppliers and clearly explain the onboarding process.
• Gather the required supplier information, documents and data.
• Support suppliers through registration, implementation and activation.
• Coordinate with Procurement, Finance, Accounts Payable and IT teams.
• Monitor progress across multiple supplier onboarding projects.
• Identify delays, risks and incomplete information.
• Manage supplier and internal stakeholder escalations.
• Encourage suppliers to adopt new systems and working practices.
• Review existing processes and identify opportunities for simplification and automation.
• Maintain a consistent and positive supplier experience throughout the onboarding journey.

About you

• You will be an organised and confident professional with experience managing onboarding, implementation or supplier-enablement processes within a fast-paced environment.
• Previous experience in supplier onboarding, SaaS onboarding, software implementation, procurement operations or a related field.
• Experience leading, supervising or coordinating a small team.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to manage multiple suppliers and priorities.
• The confidence to engage with suppliers and senior internal stakeholders.
• Experience resolving problems and managing escalations.
• A process-improvement mindset.
• The ability to encourage users and suppliers to adopt new systems and procedures.
• Confidence working with data, documentation and technology platforms.
• The ability to work effectively in a fast-paced and changing business.
• Experience within SaaS, procurement, accounts payable, finance technology or purchase-to-pay systems would be particularly advantageous.

What’s on offer?

• Salary of £36,000 - £40,000, dependent on experience.
• Permanent, full-time employment.
• The opportunity to lead a dedicated onboarding team.
• A key role within a growing SaaS business.
• Genuine involvement in improving and automating supplier-onboarding processes.
• Manchester city-centre location.

Please apply with an up-to-date CV detailing your supplier onboarding, SaaS implementation, procurement or team-management experience.